Job Description
Job Title : Co-ordinator (Semi Voice) - Grade 8
Job Summary :
Accounts Receivable Co-ordinator is responsible for proper allocation of payments received in UPS bank account to respective invoices, timely follow up with customer on unapplied payments, to maintain the accuracy of the AR ledger.
Knowledge of specific UPS systems (both SP & SCS) as well as frequent customer contact via Phone and email (internal and external).
The AR coordinator must comply with the established UPS policies and procedures.
Job Duties :
- Daily cash application of different types of payments (wires, cheques, credit cards)
- Timely follow up with customers (via phone, e-mail, letter) concerning unallocated cash
- Daily reconciliation of AR systems and bank
- Running EFT files
- Preparation of refunds to the customers (for duplicate payments, incorrect payments, credit notes)
- Follow up on open credits
- Processing adjustments on invoices and payments based on requests received and internal procedures
- Ability to work on different UPS systems & applications.
- Exchanging information and cooperation with different UPS departments (GL, COD, AP, Collections, Billing)
- Preparation of reports
- Insuring the accuracy with regards to Audit requirements, internal procedures and EWAPPMs regulations
- Above main accountabilities are general statements and may differ between the entities.
Skill Requirement :
- Good command of the English language is necessary for both written and verbal communication with external and internal customers
- Advanced knowledge of Microsoft Excel, Outlook, Access & Word
- Basic knowledge of the accountancy (cashbooks, resolving open items on Balance Sheet accounts)
- Ability to maintain a high level of accuracy in reporting
- Ability to work flexible hours (shifts need to be adjusted to the country regular working hours in GMT / BST / EST etc.)
- Ability to understand and interpret remittances, bank statements and other documentation in the English and multiple EU languages.
- Analytical skills / problem solving ability
- Effective communication and interpersonal skills (team player)
- High level of attention to detail, particularly with numbers
- Strong organizational skills
- Ability to prioritize multi-tasks under deadlines and time constraints
Education
Graduate / Post graduate in commerce discipline. Finance & Accounting (preferred)
Prerequisite :
- Fluent in languages like English / German / Spanish / French any of the two will be preferred (English compulsory).
- Prior call center / BPO experience will be preferred.
- Minimum 1-2 years of Accounts Receivable experience is required.
Employee Type : Permanent
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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