Customer Experience ManagerVirtualVocations • Tacoma, Washington, United States
Customer Experience Manager
VirtualVocations • Tacoma, Washington, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Manager, Customer Experience & Quality Assurance.
Key Responsibilities
Lead and manage the Voice of Customer (VoC) and Quality Assurance function, ensuring alignment with business goals
Translate customer insights into actionable strategies to improve business performance
Develop and oversee a comprehensive QA program for various customer communication channels
Required Qualifications
5+ years of experience in customer experience, quality assurance, or related roles, with at least 2+ years in a leadership capacity
Proven expertise in customer research, quality monitoring, and data analysis
Experience in Sales, Contact Center, or digital customer engagement environments preferred
Bachelor's degree required; MBA or advanced degree preferred
Familiarity with AI-driven customer engagement tools and quality frameworks preferred
serp_jobs.job_alerts.create_a_job
Customer Experience Manager • Tacoma, Washington, United States
Job_description.internal_linking.related_jobs
This position will sit in Bellevue, WA or Overland Park, KS.This role requires a hybrid schedule requiring at least 3 days a week in office.
The Product Manager is a visionary, strategist, analyst, ...serp_jobs.internal_linking.show_more
Senior Enterprise Customer Success Manager.Customer Success Customer Success Managers.Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit ...serp_jobs.internal_linking.show_more
If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team.
Whether you come from a customer service bac...serp_jobs.internal_linking.show_more
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritize...serp_jobs.internal_linking.show_more
CB2 is transforming the perception of home design for today's modern consumer.Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price.Located i...serp_jobs.internal_linking.show_more
Senior Customer Success Manager.Are you passionate about enabling enterprise customers to transform their customer experience through GenAI? Are you a data-driven customer success leader who excels...serp_jobs.internal_linking.show_more
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more)
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.
The world of work as we know it is changing and we're looki...serp_jobs.internal_linking.show_more Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more 
Enterprise Customer Success Manager.Karbon is the global leader in practice management software for growth-minded accounting firms.
We provide an award-winning, highly collaborative cloud platform t...serp_jobs.internal_linking.show_more)
Customer Experience Coordinator - Seattle, WA.Join our team to enhance customer satisfaction and drive positive experiences in our Seattle office.serp_jobs.internal_linking.show_more
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and...serp_jobs.internal_linking.show_more
As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients.You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as ...serp_jobs.internal_linking.show_more
Fullstack Engineer, Customer Experience.Fullstack Engineer, Customer Experience.Get AI-powered advice on this job and more exclusive features.
This range is provided by Whatnot.Your actual pay will ...serp_jobs.internal_linking.show_more
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation pack...serp_jobs.internal_linking.show_more
The Manager, Experience Center (XC) oversees all aspects of the daily operations of the XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded...serp_jobs.internal_linking.show_more
We’re a fast-growing residential cleaning company with a strong brand, loyal customers, and a team that shows up every day to deliver great service.
But growth without consistency doesn’t scale.We’r...serp_jobs.internal_linking.show_more Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more 
Senior Customer Experience Program Manager - Windows 365.As part of the Windows 365 & AVD product group, the Customer Acceleration Team (CAT) engages with our products' most strategic customers via...serp_jobs.internal_linking.show_more
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_more
Product Manager, Care and Retail Experience
T Mobile US • Bellevue, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Enterprise Customer Success Manager
Outreach • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Specialist - FT
Avis Budget Group • Seattle, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Coordinator
Marshalls • Gig Harbor, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
CB2 Team Leader, Customer Experience & Outreach
Crate & Barrel • Seattle, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Sr. Customer Success Manager, Alexa Enterprise
Amazon • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
PT Customer Experience Manager (Nights and Weekends)
Michaels • Lynnwood, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Success Manager - Core Clouds
Stypi (Acquired by Salesforce) • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
customer experience manager
Michaels • Seattle, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Customer Success Manager
Karbon • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Coordinator - Seattle, WA
Veterinary Emergency Group (VEG) • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Manager
Home Depot • Tacoma, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Experience Manager III
One Workplace • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Fullstack Engineer, Customer Experience
Whatnot • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Product Manager, Care and Retail Experience
T-Mobile USA, Inc. • Bellevue, WA, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Branch Manager (Kirkland Experience Center) (Full Time On-Site)
First Tech Federal Credit Union • Kirkland, WA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience (CX) Manager
Adrianne's Housekeeping, Inc. • Redmond, WA, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
PT Customer Experience Manager
Michaels • Kirkland, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Experience Program Manager - Windows 365
Microsoft • Redmond, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Coordinator
TJX • Federal Way, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted