Agency Operations Manager (Jacksonville, FL)

We are seeking a Manager, Agency Operations position who will be responsible for growth of agency relationships to increase profit of GEICO and GEICO-affiliated products within an assigned area of responsibility.

OVERSEES the development and execution of policies that cater to increasing agency relationships.

RESPONSIBILITES :

• Prospects, interviews, and approves new appointments to expand GEICO’s agency distribution.
• Manage agents within a designated area of responsibility using in person, virtual, phone, and email to build relationships, deliver trainings, and manage agency performance.

Implements policies and procedures of the agency program.

• Takes national strategic initiatives and translates them into local goals and objectives; GAINS commitment and holds agents accountable for execution.
• Monitors the performance of agents in relation to goals, procedures, and guidelines.
• Counsels’ agents, and with leadership support, takes disciplinary action of agents up to and including termination.
• Delivers effective communications; assists agencies in developing local marketing plans and strategies to meet growth goals.

Uses data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and / or specific agency.

• Acts as subject matter expert on GEICO and GEICO-affiliated product, features, and tools. Research to maintain a clear understanding of competitor offerings to influence agents to sell our product.
• Evaluates agency performance and holds agents accountable for agreed upon action plans.
• Conducts training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition.
• In collaboration with leadership and the product team, develops efficient and effective growth plans utilized by agencies.
• Prepares department business plans, staffing projections and budgets. Requisitions supplies and materials necessary for efficient operation.

Reviews plans and budgets periodically to achieve cost reduction where possible.

• Adheres to the GEICO Code of Conduct, company policies and operating principles.
• Meets attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.

REQUIREMENTS :

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking
• Must be able to speak in a clear, empathic, and professional manner via phone
• Must be able to meet in person and virtual
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization / priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Preferred experience : Bachelor’s degree or 3 years sales or relevant insurance (claims preferred) experiencePrior experience with driving sales resultsPrior experience working with different lines of insurance a plus (P&C, Commercial, Life / Health)
• Compliance with GEICO’s driving standards and / or policy
• Valid driver’s license and auto insurance

LOCATIONS : We have thirteen positions available in various areas within the US. Candidates must reside and be able to travel within their geographic area.

Territory sizes are dependent on the state the candidate manages.

Two positions available :

• City to reside in / near : Jacksonville FL : Territory : Jacksonville and Orlando Metros : Overnight Travel : 30%
• City to reside in / near : Ft. Lauderdale, FL : Territory : Ft. Lauderdale Metro and Miami Metro : Overnight Travel : 30%

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits :

As an Associate, you’ll enjoy our

• to help secure your financial future and preserve your health and well-being, including :
• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.