Plumbing Service Manager

Job Description

Job Description

Empower Teams, Elevate Service : Become Our Plumbing Service Manager!

Ready to take your career to the next level? Join our industry-leading team as a Plumbing Service Manager, where professionalism, collaboration, and innovation drive everything we do.

We are experts in residential plumbing, heating, and air conditioning, proudly serving Charleston, Mount Pleasant, Summerville, and the entire Lowcountry with exceptional service, maintenance, sales, and installation.

Success as a Plumbing Service Manager means leading a team of skilled plumbing technicians to consistently deliver exceptional customer service that exceeds industry standards.

Your leadership will elevate team performance, improve operational efficiency, and play a key role in driving the continued growth and profitability of the plumbing department.

This position is in Charleston, SC we offer Relocation Assistance!

What Can We Do for You?

• Competitive Compensation : Earn a salary of $75,000 to $100,000!
• 100% Company-Paid Health Plan : Enjoy a fully covered medical plan for yourself.
• Comprehensive Benefits : Dental, Vision, Disability, and Life Insurance provided.
• 401(k) Plan with Company Match : Take advantage of our company-matching 401(k) plan administered by Slavic, with a generous match of up to 4% of your annual salary.
• Flexible Paid Time Off : Benefit from paid vacation and personal time, giving you the flexibility to balance work and life.
• Generous Paid Holidays : Enjoy 7 paid holidays throughout the year to recharge and spend time with loved ones.

Responsibilities for the Plumbing Service Manager :

• Oversee and implement service systems for the plumbing department, with a focus on call-by-call management and maintaining process efficiency.
• Track and analyze KPIs, focusing on plumbing service metrics to drive continuous improvement and achieve company goals.
• Hold the team accountable for performance by setting clear expectations, driving productivity, and ensuring adherence to service standards.
• Foster a customer-first mindset within the team, ensuring all plumbing services exceed customer expectations and industry standards.
• Coach, mentor, and train service technicians, with emphasis on plumbing knowledge, to foster both personal and professional growth.
• Oversee daily plumbing operations, ensuring that all procedures are followed, with particular attention to plumbing services.
• Use your plumbing expertise to diagnose and resolve escalated service issues, working closely with customers and technicians.
• Ensure all work is completed in compliance with industry standards, local plumbing codes, and safety regulations.
• Maintain strong relationships with customers, addressing complaints and inquiries with a focus on plumbing solutions and service excellence.

Requirements for our Plumbing Service Manager :

• Extensive experience in hands-on plumbing
• Minimum of 2 years of experience as a Plumbing Service Manager.
• Proven experience in management, leadership, and coaching within a residential service company.
• Strong understanding of service systems, processes, KPIs, and metrics, with a particular emphasis on plumbing operations.
• Ability to drive team performance, meet business objectives, and ensure accountability at all levels.
• Excellent communication and customer service skills.
• Technologically savvy, highly organized, and process-driven.
• Clean, safe driving record and ability to pass a background check.
• A team player with a commitment to continuous improvement and professional growth.

Join their team and be a part of a company that values your contributions and invests in your growth.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category.

We are an equal-opportunity employer. Pre-employment background checks and drug tests are required to be considered for this position.