Flik Hospitality Group
Salary : $70000 - $80000 / year
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day.
We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality.
Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends.
We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference.
Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Meetings and Event Planners are responsible for the daily execution of concierge and event activities, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service.
They oversee the Welcome Center concierge service and maintain and facilitate reservations for events, workshops and guests of the Innovation Center.
Will ensure that a high touch, seamless, and consistent level of service is provided at every user touchpoint. They will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.
Key Responsibilities :
- Provide the Welcome Center escort & "concierge" service.
- Schedule and communicate an overall calendar of upcoming workshops, events, and VIP guest visits at the Innovation Center.
- Facilitate reservations of spaces such as Discovery Hubs, Project Rooms, and Town Hall.
- Order food and drink for Innovation workshops and events and oversee catering setup at the space.
- Clean-up and take-down after catering services provided onsite by vendors.
- Set up furniture (e.g., for a Design Sprint workshop) and arrange physical assets such as workshop supplies, foam boards, and printed materials per direction from Innovation team.
- Facilitate general AV setup for workshops / events. Troubleshoot and make on-the-fly adjustments to AV as issues arise or needs change.
- Schedule and manage event logistics for employee engagement programs.
- Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
- Manage large-scale plotter printing in the space with guidance / training.
- Place orders for office supplies as needed to support events and workshops.
- Kitchen / pantry supply inventory & ordering.
- Respond to employee reports of onsite issues with furniture, monitors, lighting, kitchen appliances, etc.
- Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
- Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
- Support all customer inquiries and issues with a tactful and confidential approach.
- Follow all company policies and procedures.
- Liaise and work collaboratively in a positive and productive one-goal’ approach across departments and building vendor teams to support issues to be resolved in a timely manner.
- Visibly engage with employees to be a known presence in the workplace, recognized for having a can-do’ helpful and approachable attitude.
Preferred Qualifications :
- 3+ years coordinating events and catering
- 3+ years of customer service experience
- Proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
- Excellent verbal and written communications skills
- Advanced skills in task prioritization and quality review
- Ability to adapt quickly to change and maintain a flexible approach when providing customer support
- Demonstrated ability to interact effectively with lower to mid-level operations team members and other managers at the same level or one level higher
- Able to work independently on moderately complex issues and projects as assigned
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Meetings and Event Planners are responsible for the daily execution of concierge and event activities, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. They oversee the Welcome Center concierge service and maintain and fa...
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