About the Role
The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments.
You must be willing to learn and comprehend new products and skills at a moment’s notice. If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24 / 7 customer-driven setting, we want to hear from you.
Canon Solutions America, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team.
Your Impact
We’re searching for a true go-getter to :
- Diagnose mechanical, software, network, and system failures, using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
- Help meet and exceed customer demands by providing efficient, responsive, and accurate Field / Shop / on-site maintenance.
- Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Control all technical information and Canon property assigned.
- Assist with the solutions of escalated technical and / or customer service-related problem areas for any territory when requested.
- Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
- Communicate with supervisors and other departments regarding the solution of escalated technical and / or customer service-related problem areas.
- Interface with customer IT depts.
About You : The Skills & Expertise You Bring
Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We’re looking for a dedicated individual with :
- Typically requires general and / or vocational training plus 2 to 4 years of related experience.
- An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
- Direct experience working as a field technician.
- The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
- The ability to travel (valid driver’s license and acceptable driving record necessary).
- Capable of excelling in a 24 / 7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping / kneeling).
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