Our CIA Senior Agent is an expert in the fulfillment of Geek Squad services. They are responsible for training and coaching agents to repair and service in accordance with Geek Squad's high standards and Best Buy's Customer promise.
The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and services.
They inspire a world class Client experience and provide motivation that enables exceptional business results.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
Handles escalated client service issues.
Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Basic Qualifications
One year of experience in diagnosing and repairing PCs or consumer electronics
One year of customer service experience
One year of leadership experience including coaching, training, and recognition
Best Buy is an equal opportunity employer.
Application deadline : Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type : Full timePandoLogic. Keywords : Electrical Appliance Service Technician, Location : Grand Island, NE - 68803
Geek Squad Senior Agent - Repair Services
The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and services. Our CIA Senior Agent is an expert in the fulfillment of Geek Squad services. They are responsible for training and coaching agents to repair and service in accordance w...
Geek Squad Senior Agent - Repair Services
The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and services. Our CIA Senior Agent is an expert in the fulfillment of Geek Squad services. They are responsible for training and coaching agents to repair and service in accordance w...
Leisure Travel Agent - Grand Island, NE
Sells cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services. Our Auto Club Group Leisure Travel Agent'searn a base salary of $31,200with a potential of earning sales incentives and bonuses. Leisure T...
Full Time Customer Service Representative
The Customer Service Representative (CSR) will perform branch and customer service duties. The CSR will provide quality service, through use of effective listening and communication skills with the customers. Basic math skills and strong customer service. The CSR will also actively look for addition...
Insurance Sales Agent - Overnight Travel Required
Ability to travel overnight Monday–Thursday. ...
Customer Service Associate - Temporary
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...
Senior Customer Service Representative
In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. Excel at customer service (minimum 1 year experience, preferably in a call-center e...
Customer Support Representative - Tech Service
Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution . Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues. Provides technical support to customers, field techn...
Customer Service Representative
Job Title: Customer Service Representative. As a member of this team, you will play a crucial role in providing exceptional customer service. Collaborate closely with outside sales representatives on customer orders and quotes. Strong customer service, problem-solving, and project management skills....
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...