Client Engagement Manager
Innovative Design Agency - New York, NY
Full Time / Direct Hire
So there you are out there, with your sunny disposition and knack for handling clients, successfully holding down your gig as senior account manager at a digital agency.
But let’s be honest : Lately that voice in the back of your head has got you wondering just what’s next, hasn’t it? Well, how about bigger accounts?
How about working on a dynamic, collaborative team where you’re looked to for guidance on everything from business development to product generation?
Go to work for this expanding design firm and you’ll be injecting your career with the variety and high energy you’re craving, without exposing yourself to the vagaries of startup life.
Were we in your shoes, we’d do it in a minute.
Nitty Gritty
Job number one : day-to-day contact with key clients, pulling out all the stops to keep them happy and ensuring that the relationship is long and prosperous for both parties.
Of course that calls for a ton of empathy, close listening to the client’s needs and careful thought given to the solutions you’ll hammer out through intense collaboration with internal research and design teams.
You’ll constantly be on the lookout for new opportunities, new sources of revenue, new ways of expanding and strengthening relationships.
As the work on your accounts goes forth, you’ll fill a project-management role, seeing to scope, budgets and timelines, and making sure that deliverables land on time as envisioned.
And you’ll be fully accountable for their performance (in terms of revenue targets and client feedback). Taken all together, we’re talking about real ownership of these accounts.
Hired Gun Profile
For more than five years, you’ve excelled at digital agency work, particularly in digital marketing. You have some exposure to UX / UI, whether or not you can claim expertise in those topics, and you’ve worked on financial services and pharmaceutical accounts.
Apart from your considerable knowledge of the subject matter, the huge value you bring lies in that approachable, trust-inspiring personality of yours.
People are inexorably drawn to you, they instantly open up to you, they want to be around you. And why shouldn’t they? Unlike some folks blessed with charisma, your extroversion and self-confidence coexist alongside sincere empathy and abiding interest in others things you can’t fake, and things that clients dream of.
Inside Skinny
You’ll likely start out with a handful of smaller accounts and work your way up to the flagship clients.
Net Net
This is an ideal way for a rock-star account manager to work magic with clients while helping to grow a company that seems to be making all the right moves and that knows how to treat its people.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.
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