- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies / procedures.
- Generate, print, and distribute daily reports to designated departments / personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English / Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.
Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.
We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.
You can find out more by visiting our website, !
Front Desk Agent
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, pri...
Front Desk Agent
Report to management guest comments via Front Office logbook. Review daily, the function sheets and Front Office memos to keep abreast of hotel. ...
Front Desk Agent
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. ...
Front Desk Agent
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, pri...
Front Desk Agent
Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. ...
Guest Service Associate/Cashier - Wheels
Now Hiring for Guest Service Associates - Full-time and/or Part-timeWe are looking to add an Guest Service Associate (GSA) to our family.Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We know you have many choices when ch...
Front Desk Representative
Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Stamford, CT. Job Summary: The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image a...
Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Customer Service Representative
We are currently hiring for a Customer Service Representative in Stamford CT. This position will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and offerings. Enter and update order routing in...
Customer Service Representative (Wholesure)
The Customer Service Representative is a member of the Customer Service team dedicated to a Wholesale providing service to clients located primary in the northeast. Provide a positive experience to external customers in a fast-paced customer service environment. Establish a strong working relationsh...