Assistant Director, Housing & Business Operations

The Assistant Director for Housing and Business Operations is a full-time, 12 month, live off position. Th is position provides leadership in development and maintenance of an environment that animates the mission and the Catholic and Marianist heritage of St.

Mary's University through the coordination of housing operation functions including, but not limited to, management of the University's student housing software to facilitate room assignments, meal plan enrollment and associated processes;

on-going data management and reporting to inform strategic and operational decision-making; and budget coordination. This position manages the after-hours crisis response protocol for Residence Life and serves as a liaison between the Office of Residence Life and primary campus partners such as Business Office, Office of Admission, Center for International Programs, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serves as p rimary administrator of housing assignments and procedures, including the management of those assignments in various databases (StarRez, Banner, Blackboard Transaction and ID card access management).
• Manages student housing software system (StarRez) to register, assign, bill and track housing and meal plans for all residents, and trains departmental staff on the same to assure optimal student experience.
• Coordinates the University's multi-phased room assignment processes for new and returning resident students for fall, spring, and summer housing, to include housing configurations.
• Maintains appropriate and timely communications with students concerning their applications, room assignments status, and roommate(s) / suitemate(s).
• Generates and creates weekly, monthly, and annual housing reports to provide University personnel and campus stakeholders with necessary housing predictions and financial implications.
• Coordinates with StarRez-StarCare and University Information Services partners, as appropriate, to resolve issues and update the housing portal every semester.
• Maintains official rosters and room lists, assignment cancellations / withdrawals, room changes, residency exemptions, approved Emotional Support Animals, and all official housing occupancy records.
• Coordinates the inventory and room inspection process through StarRez, to include standardizing damage charges and assuring a timely billing process.
• In collaboration with the Assistant Director for Operations and Conferences, coordinates the opening, closing and securing of the residence halls at the beginning and end of each semester and during holiday periods.
• In partnership with other departmental staff, maintains frequent and comprehensive communication with Facilities Administration personnel regarding residence hall maintenance and renovation projects.
• Serve on a central-office on-call rotation to support live-in professional staff members responding to campus incidents.
• Assists with recruiting, training, supervising and evaluating Office of Residence Life student employee(s).
• Serves on assigned committees, boards or commissions.
• Performs other duties as assigned.

QUALIFICATIONS :

• Master's degree from an accredited college / university is required; degree in student development, higher education, counseling, or related field preferred.
• 2-4 years of full-time related experience in an institution of higher education, preferably in an office of Residence Life.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must maintain a valid driver's license, motor vehicle liability insurance and personal injury insurance, and complete the University Van Driver Training within 90 days of employment date.
• Must clear and maintain a favorable background investigation and clearance.
• Must have excellent verbal and written communication skills. Strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times;

an ability to work effectively with communities across the university.

Must have high ethical standards and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines;

thrive in a complex work environment; displays solid problem solving and interpersonal skills; works well independently and as part of a team.

Must have strong self-judgment abilities to assist in the preparation of department personnel policy information. Use discretion to complete work assignments.

Initiative is frequently required to complete work assignments. Decisions are made regarding policy interpretation and individual work priorities

• Must have the ability to demonstrate a capacity for leadership, and the commitment to work collaboratively with a diverse and dynamic community.
• Must have a high attention to detail and be able to organize workflow, coordinate activities, balance simultaneous projects without loss of efficiency in a multi-tasked environment, and manage multiple priorities to meet deadlines.
• Prior experience working with college students and university residence hall facilities is strongly preferred.
• Knowledge of and proficiency with Microsoft Suite, Banner, StarRez, and Maxient is preferred.
• Bilingual strongly preferred (English / Spanish with the ability to understand and to make one's self understood to Spanish speaking individuals).
• Demonstrated knowledge of and commitment to issues of equity, diversity, and inclusion and desire to work with diverse populations;

Experience living and / or serving in Latino / Hispanic communities is strongly preferred.

Demonstrated comprehension, appreciation and willingness to model Catholic and Marianist values and mission as well as the traditions and heritage of St. Mary's University.

PHYSICAL DEMANDS :

• Working conditions are in an office environment and university campus setting. Must be able to move across the university campus to conduct day to day business.
• While performing this role, the employee will be regularly required to sit, walk, and stand; talk and hear, both in person and by telephone;

and use hands repetitively to operate standard office equipment; and occasionally required to lift up to 25 pounds.

• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner.
• Constantly operates a computer and other office productivity machinery.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

St. Mary's University is a Hispanic-Serving Institution and an Equal Opportunity Employer. The University is committed to furthering diversity, equity, and inclusion and encourages all qualified candidates apply.

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