Patient Accounts Coordinator

Temporary#(6 month Assignment) with potential of continued#Employment The Holyoke Visiting Nurses Association, Inc. is looking to hire a Patient Accounts Coordinator for a# Temporary Full-Time Position with the Agency.

The main responsibilities and job description will include the following : Works in collaboration with various departments, specifically the patient accounts department, as well as intake and scheduling to ensure accuracy of information of private insurance visits.

Provide assistance and direction for problems encountered by staff in the field # co-workers Accurately run the case load report to include verification of clients with frequency and verification of frequencies requiring regenerations Works in collaboration with agency liaisons to facilitate a smooth transition of care from hospital to home for patients identified as requiring home health care or hospice services Discuss home health or hospice services with referral sources, answering questions and identifying services available for specifically referred patients Responsible for effectively communicating with customers to develop a collaborative working relationship with VNA # Hospice Responsible for utilizing the point of care system and attaching specific client medical information to the clients# electronic medical record Work in collaboration with all payers in securing initial and ongoing authorizations of care (when appropriate) and verifying benefits / eligibility of HVNA # Hospice patients (private insurance / Medicare and Medicaid) to facilitate a smooth transition from facility to home Be a resource to clinical staff in identifying covered services by third party payers for their patients Maintain the managed care system, which includes identifying due dates of future authorizations, obtaining clinical information from primary nurse / therapist, notification and discussion with the third party payers and feedback to the primary nurse / therapist, Support Services, and other appropriate departments Work in collaboration with billing department to investigate changes in insurance coverage through discussions with patients / family, hospital billing office, doctor#s office, third-party payers, etc.

Obtain and process patient information from referral source, in a timely manner, utilizing the point of care system including,# but not limited to : diagnosis, MD order to assess, teach, or provide direct care, expected frequency, etc.

in the absence of the Intake coordinator or as required Maintain integrity of all data related to the department Will adhere to the agency policies which includes the corporate responsibility program Communicates with customers in a competent, respectful manner to encourage positive attitudes about the agency Assist and supports other departments when needed Performs other duties as assigned # GENERAL DUTIES : Actively perform job duties in a manner that will promote and enhance the organization#s mission of providing high quality services to all of its customers.

Conduct all activities in full compliance with all relevant laws and with regulatory requirements affecting business of the agency.

Comply with the agency Code of Ethics, Code of Conduct and other policies as set forth by the agency. Participate in the agency process improvement plan through involvement in process improvement committees as assigned by supervisor, identifying areas for improvement in job functions and reporting these to supervisor, and performing and recording quality control tasks as assigned.

To be courteous and respectful of fellow employees, patients and customers of the Agency. Establish and maintain positive interpersonal relationships that promote a willingness to work with others cooperatively and collaboratively.

Adhere to agency policies and work standards on confidential information. Punctually start your work day and not abuse sick time or break time.