Field Services Site Team Leader

Working at Watlow

Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive.

We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century.

Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility .

About the Role

As the Field Services Site Team Leader for our Ocotillo, AZ team you will find a challenging opportunity supporting our Field Services Team and Customers in the semiconductor industry.

You will be supporting a team of 20+ Field Services Technicians at Ocotillo F52 and will report to the North American Regional Field Services Manager.

Working within our constructive culture as the Field Services Site Team Leade r you will advance and develop your autonomy, mastery and purpose, through coaching and leadership provided by your team leader.

Watlow understands that you can't do your best work if you don't have a real understanding of the Watlow business as well as strong relationships with team members from across the organization.

At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.

In the role of Field Services Site Team Leader , you would be located at our Tempe, AZ office which supports our Semiconductor customers in the Phoenix, Chandler, and Ocotillo areas.

Your Key Responsibilities

• Manages and maintains the installation schedule, including regular review with the customer and Watlow management to ensure timely and efficient delivery of services
• Coordinates project activities from inception to completion with account management, order entry, human resource, planning, customer, procurement and engineering utilizing both Watlow and Customer systems.
• Directly responsible for installation technicians team production, schedule and efficiency
• Linkage with customer and other trades to resolve obstruction issues and delays in scheduling.
• Revises installation schedules and priorities as result of an evolving project schedule
• Forecasts operational maintenance with increasing cost effectiveness with Regional Field Services Manager
• Reviews and analyzes installations, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or installation problems
• Responsible for promoting a safety culture, ensuring that all safety requirements and training needs are met, managing safety incidents, compliance, and reporting both internally and to the customer
• Oversees all aspects of managing the employees on the team, including : recruiting, training, coaching and development
• Collaborates with other corporate functions, including Finance, Safety, Engineering, Sales, Manufacturing, and Supply Chain to drive continuous improvement and improve efficiency

Required Qualifications

• 5+ years' experience managing a field service team of 20+ team members
• Must be in the Phoenix Area, or Ocotillo, AZ
• Field experience working in a Semiconductor Sub-Fab
• Project Management experience (Lean or Greenfield a plus)
• OSHA 30 certification
• Intermediate Proficiency with Excel, PowerPoint and other Microsoft Products
• Intermediate Proficiency in reading, writing, and analyzing blueprints
• Demonstrated proficiency in managing customer relationships at multiple levels within the customer organization

Desired Qualifications

• Bachelor's Degree in Manufacturing Engineering, Industrial Engineering, or Construction Management
• Project Management Certification (PMP)
• SolidWorks Experience
• MBA is a plus

Benefits : The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. T he Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits :

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences.

Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at [email protected] .