Supervisor, Public Assistance - Office Support

Job Posting End Date : September 25, 2024 at 11 : 59pm CST

Hiring range : $80,516 to $112,715 ($38.71 to $54.19 per hour). Starting rate will depend on experience, education, and qualifications.

Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application.

Applications must be received by the closing deadline of 11 : 59pm on 9 / 25 / 2024 in order to be considered.

Position Description

Making the human services system work better for everyone is exactly what motivates the Economic Assistance team. Every question answered, resource recommended, and family supported is driven by a commitment to helping individuals understand their options and get the support they need.

The Public Assistance supervisor position oversees the staff and activities of a team responsible for providing program management for public assistance programs.

The Public Assistance supervisor also ensures policies, procedures, and training resources are developed and implemented for all employees and ensures comprehensive coordination with all appropriate county departments.

By leveraging various technology platforms and software, the Public Assistance supervisor manages operations to ensure employees assess emergency situations, determine immediacy of needs, and ensure that appropriate requirements for resolution and intervention occur.

This full-time, exempt, remote / hybridposition is located at the Anoka County Blaine Human Services Center.

Pay & Benefits

• Salary : $80,516 to $112,715 ($38.71 to $54.19 per hour).
• 2024 Anoka County Salary Schedule Grade 36 : $80,516 to $112,715 ($38.71 to $54.19 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at www.anokacountymn.gov / benefits .
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement / professional development opportunities.

Work Location

• This position is located at the Blaine Human Service Center, located at 1201 89th Ave NE, Blaine, MN 55434. Hybrid / remote options are available.
• Expected work hours are Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m.

Job Duties and Responsibilities

These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Supervisor, Public Assistance.

• Oversee client eligibility, case management, and office support for child support and public assistance programs such as Supplemental Nutritional Assistance Program (SNAP), Medicaid, cash assistance, and emergency programs.
• Analyze and initiate policy development and procedures.
• Provide regular coaching, feedback, and support to employees.
• Oversee, refine, and ensure departmental processes and automated caseload administration occurs efficiently and effectively.
• Provide leadership and direction for Economic Assistance department employees to ensure compliance with state and federal requirements.

Review and monitor employee work to ensure programs are administered accurately and timely.

• Collaborate with supervisory and management groups to develop workflows and agency procedures.
• Ensures compliance, integrity, and accuracy in the administration of federal, state, grant-funded, and county programs.
• Participate on committees, task forces, and special assignments to design internal and external policies and procedures.
• Lead committees and participates with community partners to establish work protocols.
• Collaborate with community partners to facilitate development and coordination of services and funding.
• Provide education to other departments and agencies on the impacts of legislative changes to programs and services.
• Conduct policy and procedure analysis and provide recommendations to redesign or implement programs.
• Represent Anoka County on state work groups and at community events.

Qualifications and Requirements :

Minimum Knowledge, Skills, and Abilities Needed

• Bachelor's degree or higher
• Three years (2,080 annual hours) of full-time job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Preferred Knowledge, Skills and Abilities Qualifications Needed

• Two years (2,080 annual hours) or more of full-time job-related supervisory or leadership experience.
• One year (2,080 annual hours) of full-time job-related experience working in the Anoka County Economic Assistance Office Support Unit (OSU).
• Three years (2,080 annual hours) of full-time job-related experience working with Economic Assistance programs.
• Skills in leadership, coaching, and counseling.
• Able to interpret and follow complex oral and written instructions.
• Able to organize workload and efficiently prioritize and meet multiple demands and deadlines.
• Attention to detail and analytical skills.

Physical Demands and Work Conditions :

• Standard office environment
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers.

Ability to see colors, shades, and brightness.

• Hearing abilities required for general and phone communication, signals, and machine sounds.
• Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities.

Frequent wrist and finger manipulation to complete computer work

• Occasional lifting of 10-20 lbs.
• Equipment used includes computers, phones, and standard office equipment.
• Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and / or a personal vehicle.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

Selection Process

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process.

A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements

Anoka County has determined that successfully passing a pre-employment criminal / driving background check, drug screen and DOT physical, and / or other qualifications checks may be necessary for certain positions.

Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and / or verify their qualifications in connection with the position sought.

Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County

As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees.

We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner.

If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here .

Commitment to Affirmative Action and Equal Opportunity Employment

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification.

It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number.

If you have questions about the hiring process, please visit : http : / / www.anokacountymn.gov / er-faq

Anoka County is an Equal Opportunity Employer, please see our EEO policy : https : / / www.anokacounty.us / 401 / Diversity-EEO