Concierge Training Associate
at Shift Las Vegas, Nevada About the role / Position Overview :
In this role as a Concierge Training Associate, you will play a critical role in the long-term success of Shifts operations organization through facilitating and contributing to the Training and Development initiative.
The focus of this role will be in facilitating various in-person training sessions across the Concierge organization.
What you'll do / Duties (Essential Functions) :
- Develop and / or oversee the production of classroom handouts, instructional materials, aids and manuals
- Facilitate continuous training material
- Acclimate new hires to the business and conduct orientation sessions
- Assist in logistical planning for training launches to ensuring there are no delays or interruptions with the training
- Facilitate training sessions in the Concierge organization, ensuring that there is high engagement with the individuals attending and that the information presented is retained
- Support new hires and hiring managers in the first two weeks outside of training by remotely monitoring appointments and providing assistance with process related questions.
- Hosting coaching sessions with underperforming Concierges to help overcome obstacles and improve conversion metrics
- Assist with appointment coverage outside of training, coaching, and planning sessions.
What we ask for / Qualifications, Skills, & Experience :
- Proficiency in Google suite products (forms, sheets, docs, slides)
- Previous experience using or maintaining a LMS platform
- Highly Organized
- Sound decision-making skills
- Adaptable to workflows changes
- Ability to present complex information to a variety of audiences
- Excellent communication skills with the ability to motivate people
- Previous experience in a training / coaching / teaching-related role
- Previous customer facing experience
- Proficiency with in-person sales strategies
Internal Candidate Requirement
- Recommendation from current manager
- Not currently on a performance improvement plan
- High performance in recent review cycles
- Skillset that matches the minimum requirements of the new role.
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