Desktop Technician Bentonville, Arkansas, United States Posted : 6 / 24 / 2024 Position Desktop Technician L ocation : Bentonville, AR.
72712 Duration : long term Pay rate $17.10 / hr on w2 100 % onsite role
Description
Responsibilities : PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and / or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or scriptMay perform routine installs, moves, adds and changes as part of a directed team, including : Complex desktop and laptop break fix work Whole unit replacement Simple desktop printer fixes Load software with a script.
Responsibilities :
- Provides support for software, hardware and networking support for desktops, laptops
- Provides maintenance and support on legacy products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Desktop Technician
Desktop Technician Bentonville, Arkansas, United States | Posted: 6/24/2024. Position – Desktop Technician. Complex desktop and laptop break fix work Whole unit replacement Simple desktop printer fixes Load software with a script. Provides support for software, hardware and networking support for de...
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