7126 - Burbank - 1000 S Flower St, Burbank, California, 91502
CarMax, the way your career should be!
General Summary :
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service / repair processes.
Principle Duties and Responsibilities :
Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
Assist Service / Customer Operators with incoming service calls when needed.
Accurately interview and document customer concerns.
Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
Create repair orders, and route work to technicians or mechanical associates.
Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
Consult with customers regarding needed repairs.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
Close and invoice repair orders.
Clearly explain and communicate all recommendations / repairs / service / maintenance performed to ensure customer understanding.
Collects service payments and manages cash including receiving and counting money.
Balance a busy workload and properly dispatch work to the appropriate technician / mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications :
Work requires ability to :
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
Meet or exceed CarMax guidelines for customer satisfaction.
Read, interpret and transcribe data in order to maintain accurate records.
Intermediate computer skills, including spreadsheet knowledge.
Successfully work with associates in other departments within the store.
Perform multiple duties in a high-energy, fast-paced working environment.
Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers / associates, both in person and over the phone.
Stay current in CarMax provided training in all areas of the Service process.
Working Conditions :
Combination of both office and outdoor environment; may include working at times in noisy and / or inclement weather conditions.
Requires walking or standing for extended periods of time.
Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including, but not limited to : Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is :
$18.50 - $19.25
Incentives :
In the state of California this position is eligible for incentives and bonuses.
Benefits :
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commissioned are eligible :
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.
subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
ERP Application Support Consultant – Remote (East Coast) – Full Time
ERP Application Support Consultant – Remote (East Coast) – Full Time. ERP Application Support Consultant – Remote (East Coast) – Full Time. Consultants often have the more complex tickets to work through and therefore require time to focus on getting these tickets resolved without the interruptions ...
Service Consultant (Full Time)
Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a ...
Service Agent I - IS Client Services - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory. Works collaboratively with other USC Health ...
Sales and Service Coordinator - Full Time
You'll support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in your store. As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for every client...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick...
Food Service Worker - Dietary - Full time 8 Hour Days (Non-Exempt) (Union)
The Food Service Worker may work anywhere on property where food is prepared and/or served. Inspects workstations for compliance with service standards. Provides general stocking duties in service area. Provides excellent customer service. ...
Patient Services Representative III / Cardiology / Full Time
Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children. Overview Schedule: 8:00am - 4:3...
Administrative Assistant - Perioperative Services Admin - Full Time 8 Hour Rotating Days (Non-Exempt) (Non-Union) | University of Southern California (USC)
Provides administrative/secretarial support for the Perioperative Services Leaders, including, but not limited, scheduling and coordination of meetings/seminars/travel, coordinating priorities throughout the day, and performing independent and collaborative projects as needed. ...
Food Service Worker, Diet Aide - Dietary - Full Time 8 Hour Nights (Non-Exempt) (Non-Union)
Req Demonstrate excellent customer service behavior. Pref Active involvement with professional food service organization. ...
Full-time Service Representative/Merchandiser Order Writer
Full Time Nabisco Merchandiser/Order Writer. Join our team of Full Time Nabisco Merchandiser/Order Writers and fulfill the merchandising needs of our customers through communication & relationship building, stocking store shelves, and maintaining or changing out displays. Follow the daily schedule s...