Outreach Program Manager - BID

Job Description

Job Description

Pathways to Housing DC (PTHDC) is an innovative and nationally recognized nonprofit organization dedicated to ending homelessness for individuals with serious mental illnesses, co-occurring substance use disorders, and other medical challenges in our Nation's capital.

As a pioneer of the "Housing First" model, PTHDC provides housing without preconditions, ensuring that those in need receive immediate support.

Position Summary :

The Program Manager for the Golden Triangle Business Improvement District (GTBID) oversees the administrative and clinical operations of two clinical street outreach case managers.

This role is integral to our mission, as our outreach teams work to build trust with individuals experiencing homelessness by meeting their basic needs, including food, clothing, showers, laundry, transportation, and identification.

The Outreach team also responds to concerns about individuals experiencing homelessness from various sources, including police, social service providers, business owners, workers, residents, and downtown visitors.

When medical or psychiatric crises occur, the outreach staff intervenes as appropriate, providing immediate support and follow-up to ensure seamless medical or psychiatric care and a smooth transition back into the community.

Location of Services :

Golden Triangle Business Improvement District

Responsibilities :

• Manage outreach contract, team operations, and budget, including staffing, monthly reports, emergency client funds, transportation, and administrative costs;
• Work closely with the community to evaluate trends, align priorities, and address concerns;
• Work closely with Assistant Director of Homeless Services to determine strategic focus of the team to manage time and resources;
• continue to reassess and adjust as needs and priorities shift;
• Work with the Assistant Director to develop annual goals and strategic plan for outreach;
• Support team members in identifying individuals in need of services, assessing needs, and working with individuals to create a plan to meet needs;
• Coordinate complex needs of multiple individuals within a larger continuum of care and address barriers;
• Maintain records in HMIS and Credible, including progress notes, incident reports, referrals, and psychosocial assessments;
• Generate monthly reports on progress, successes, and challenges; monitor outcomes and analyze team metrics;
• Conduct trainings for community stakeholders, including law enforcement, library staff, property owners / managers, and faith communities on issues such as homelessness, engagement, understanding mental illness, and other topics as needed;
• Ensure prompt and thorough response to crises and calls from stakeholders involving concerns about homeless persons in need of assistance;
• Collaborate with other agencies to eliminate barriers for individuals to receive necessary mental health services and housing;
• Represent Pathways and the Outreach Team at conferences, community meetings, and other venues;
• Perform related work as assigned.

Qualifications :

• Master’s degree in a social service or related field preferred; bachelor's degree required.
• Minimum 3 years’ experience working in homeless outreach or providing direct services to persons experiencing homelessness;
• 2+ years of supervisory experience;
• Demonstrated knowledge of harm reduction theory / applications ;
• Demonstrated knowledge of mental health and substance abuse clinical skills;
• Patience, creativity, flexibility, compassion, and passion for working with persons with complex needs;
• Excellent communication, writing, and computer skills;
• Bilingual English / Spanish a plus;
• Driver’s License required.
11 days ago