Corporate IT Manager.

Conductor is a leading Website Optimization & Intelligence platform. Todays top brands use Conductor to create & optimize digital experiences that get found organically in search engines & drive value for customers.

The platform provides actionable SEO, content, & technical website intelligence paired with real-time website monitoring to help customers accelerateand protectdigital growth.

Conductor is a mission-driven company with a commitment to innovation, customer success, & culture. For Conductor, success is improving the lives of all the people in our orbitour customers, our customers' customers, our employee-owners, & our communities.

The IT Manager will play a crucial role in ensuring the smooth operation of our IT & computer systems, supporting our teams across our three office locations (NYC, Germany, & Czech Republic), as well as remote global employees.

You'll lead a small team responsible for supporting global end users, managing our network, & maintaining critical enterprise applications such as Google Workspace, Slack, & Zoom.

Reporting directly to the Chief People Officer, this hands-on role involves managing IT staff, developing & implementing IT policies & procedures, & collaborating with other departments to meet organizational goals.

Key Responsibilities :

• Supervise & lead the IT Team, including hiring, training, & performance evaluations.
• Oversee the maintenance, upgrade, & administration of all IT systems, including networks, servers, databases, & software applications.
• Maintain network security & ensure data privacy & security standards, working closely with our Information Security Team.
• Develop & implement IT strategies aligned with company goals.
• Provide comprehensive IT support, including provisioning, installation / configuration, operation, & maintenance of hardware & software.
• Ensure the availability & reliability of IT systems through proactive monitoring & maintenance.
• Manage desktop support globally, assigning work, setting priorities, & identifying opportunities for process improvement.
• Oversee vendor relationships & negotiate contracts.
• Collaborate with senior management to align IT initiatives with business objectives.
• Identify & recommend new technologies to improve business processes.
• Ensure employees have necessary technology tools (e.g., laptops, software).
• Implement & manage data storage solutions, including cloud storage.
• Monitor & maintain hardware & software systems, including servers, networks, & databases.
• Ensure IT project completion on time & within budget.
• Document & maintain internal processes & procedures SOPs
• Ensure adherence to IT best practices & support compliance audits.
• Manage critical apps & communication systems, including email, instant messaging, & video conferencing.
• Provide user training & support.
• Be on call to manage critical issues outside normal work hours.
• Coordinate the purchase, installation, & maintenance of desktop equipment, printers, & mobile devices while also maintaining inventory of assets.
• Develop & manage the IT budget, ensuring cost-effective solutions.
• Provide technical support & guidance to IT staff & end-users.
• Appropriately Handle sensitive & privileged company information.

Qualifications :

• Bachelors degree in technology, computer science, or equivalent experience.
• 8+ years of experience supporting hardware & software in an enterprise environment.
• At least 2 years of demonstrated supervisory experience.
• Strong knowledge of IT infrastructure, systems, & best practices.
• Advanced experience with network administration, cybersecurity, & data management.
• Relevant certifications (e.g., PMP, ITIL, CISSP) are a plus.
• Excellent leadership, organizational, & communication skills.
• Ability to manage multiple projects & priorities in a fast-paced environment.
• Strong problem-solving, critical thinking, & decision-making skills.
• Great project management skills, including organization, planning, time management, & prioritization.
• High level of integrity, professionalism, & service orientation.
• Ability to communicate technical concepts to non-technical stakeholders.
• Strong interpersonal & team management skills.
• Availability for on-call support during critical incidents or emergencies.
• Willingness to travel occasionally to other company sites or for professional development.

This is a full-time, in-office role (4 days a week in the office, work from anywhere 1 day a week) based at our corporate offices in New York City.

Compensation : Conductor maintains competitive, performance-based compensation programs.

The NYC base salary range for this role is currently $80,000- 115,000. Actual base salary offered may vary within this range based on education, knowledge, skills, abilities, relevant experience, internal equity, & geographic location, among other factors.

The actual compensation, if offered a position, will be based on these factors.

Variable compensation : In addition to the base salary, this role is also eligible for an annual Corporate Bonus of 10% tied to company & individual performance.

Conductor is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

Bringing in diverse perspectives & challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, & stronger decision making.

All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, & business needs.

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, & related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.

In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations & ordinances where a particular employee works.