Resident Experience Associate

Description

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If you're an awesome person, apply! If you want to work in a fun, dynamic, diverse, and collaborative environment, apply! If you are interested in working in a fast-growing industry, apply! Come be a part of this real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western United States.

If you have a knack for always helping others, strong communication skills, active listening, empathy, patience, and are people driven, then you've come to the right place! We're looking for an individual with a desire to provide exceptional customer experience for residents and prospects of the community.

This is a high-energy, fast-paced environment, so personable, self-motivated, positive, team-oriented individuals are strongly encouraged to apply!

Introduction to the Company :

Based in Encino and Irvine, CA, New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.

S. New Standard Equities is guided by a set of core values that govern how we conduct ourselves in every aspect of the business.

Qualifications :

• High School Diploma
• 1-2 Years of Hospitality, Customer Service, Retail, Sales or Leasing - preferred (or a combination of education and experience in property management)
• Computer skills including Microsoft Office programs, internet, and email at a proficient level
• Yardi & CRM experience a plus
• Knowledge of Fair Housing preferred
• This position is located at various company communities in East Bay, Northern California and Kitsap / Snohomish / King County, Washington

Duties include but are not limited to :

• Acts as first level of contact for all resident inquiries, service requests and concerns.
• Creates a sense of community and an outstanding living experience for residents.
• Resolves and promotes positive, proactive resident relations.
• Contributes to resident retention efforts through service delivery and participation in resident events and outreach.
• Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process.
• Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address issues.
• Contributes to the cleanliness and curb appeal of the property by inspecting the property common area and resident amenities daily and reporting to the Maintenance Team any areas that need to be cleaned.
• Conducts patio and balcony compliance inspections to ensure these meet company standards.
• Prepares notices for residents in accordance to lease and Fair Housing requirements.
• Generates maintenance work orders and follows up with the Maintenance Team for status and completion and conducts resident follow up on their satisfaction of completed work orders.
• Logs all resident activity.
• Maintains thorough knowledge of specifications and community policies.
• Participates in rent delinquency prevention efforts by reaching out to late residents in conjunction with Business Manager oversight.
• Prepares incident reports pertaining to resident and other onsite issues, in accordance with company standards.
• Follows Standard Operating Procedures related to the business functions of the position.
• All other duties as assigned.

Benefits :

• Health Insurance (HMO & PPO options)
• Vision & Dental Insurance
• 401k with company match
• Flexible Spending Accounts (Health & Child Care)
• Employer Paid Group Life Insurance
• Voluntary Life Insurance
• Hospital Indemnity Insurance
• Paid Volunteer Day
• Employee Assistance Program

SUPERVISORY RESPONSIBILITIES :

This position does not supervise other employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability :

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to effectively present information to top management.

Math Ability :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills :

To perform this job successfully, an individual should have knowledge of word processing, Microsoft Office 365, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Yardi, SharePoint, accounting, internet software, and database software.

Knowledge, Skills, and Other Abilities :

• Organization and Planning skills
• Time management skills
• The ability to work on a variety of projects simultaneously
• The ability to prioritize work
• Research and resolution skills
• Knowledge of corporate procedures
• Written and verbal communication skills
• Customer service skills
• The ability to have a strong attention to detail
• The ability to be efficient
• Knowledge of office procedures and protocols
• The ability to have a proactive mindset
• Excellent people skills with an ability to collaborate with a dynamic team
• Possess personal qualities of integrity, credibility, and commitment to corporate mission
• The ability to maintain confidential and sensitive company information

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms.

The employee is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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