Strategic Account Executive - Health Solutions - Remote or Hybrid
Job Description
Title : Strategic Account Executive for SS&C Health Solutions
Locations : Remote or Hybrid from most US States, where we have office locations.
Role Overview :
The Strategic Account Executive will have multiple assigned accounts (8-12) with a primary goal of fortifying the existing relationship while looking for opportunities to expand the relationship through new service and solution offerings SS&C Health brings to the market.
This role will be focused on developing executive level relationships, driving incremental revenue through cross-selling and up-selling, and creating and leading long-term strategic account plans, including profitability, and contract renewals.
What You Will Get To Do :
Act as primary point of contact for assigned accounts, builds executive level relationships, driving incremental revenue through cross-selling and up-selling, and creating and leading long-term strategic account plans, including profitability, and contract renewals
Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings
Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address
Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA / PG (if applicable) review / approval
Processing new work requests received from the client supporting by an existing agreement or new amendment
Facilitating recurring business review meetings with client executives including preparation and management of follow up actions.
Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service
What You Will Bring :
Bachelor's Degree
5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange / Marketplace, etc.)
Experience achieving assigned sales goals / quotas, meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and / or the sales of technology products and services
Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings
Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts
Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.
Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems
Strong initiative with an outward demonstration of a desire to grow and learn
Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management
Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
Strong contract management and negotiation skills with high close rate
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