Overview
Job Summary : Specializes in providing optimal Customer Service to Navicent Health patients and guarantors. Position duties include but are not limited to performing inbound / outbound communications with patients or their representatives for reimbursement of receivables to include investigative research, collection duties, documenting activities, establishing payment agreements, and identifying bad debt.
This position functions as a Public relations liaison between the guarantor and Navicent Health in an effort to collect a receivable.
Position requires heavy phone contact with guarantors, patients, insurance representatives, vendors, attorneys and all other parties impacting reimbursement.
Job Requirements :
High School diploma or GED equivalent.
Three (3) years experience in a position in collections, insurance, physician office or hospital registration or physician or hospital billing.
Will consider candidates with an associate degree in a related field (accounting, finance, healthcare admin) or a Bachelors degree in related field (accounting, finance, healthcare admin).
Experience in accounts receivables, follow-up systems, and MS Office products preferred.
Must reside in Georgia or be willing to relocate to Georgia.
Must be Certified Patient Account Rep (CPAR) or obtain CPAR within 1 year of assuming position.
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