Job Description
Job Description
Are you passionate about helping others achieve their financial goals? We are looking for a dedicated and detail-oriented Mortgage Service Specialist to join our dynamic team.
In this role, you will play a key part in providing exceptional service to our members, answering inquiries, resolving concerns, and guiding them through their financial journeys.
If you thrive in a fast-paced environment and possess excellent communication skills, this is your opportunity to make a positive impact on the financial lives of others!
Key Responsibilities :
Handle an average of 200 inbound calls daily, addressing member questions and concerns.
Make outbound calls as needed, averaging over 300 calls per month to follow up with members.
Maintain professionalism and composure in high-pressure situations, consistently delivering outstanding customer service.
Communicate effectively with members through both verbal and written correspondence.
Ensure all member inquiries are resolved accurately, promptly, and with the highest level of service.
Qualifications :
1-3 years of experience in a similar role, ideally within a call center or customer service environment.
Experience in Financial Services or Mortgage.
Strong attention to detail with the ability to learn quickly and adapt.
Proficiency with computer systems and call center technology.
Experience in customer service is required; knowledge of mortgage processes is a plus.
Previous call center experience is helpful but not mandatory
Pay Details : $18.00 to $19.00 per hour
Search managed by : Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.
lhh.com / us / en / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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