The Guest Experience Manager is Responsible and Accountable for :
Responsibilities :
- Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- service schedule written to guide, maintain a service roster.
- Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits.
- Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH / BOH, execution of weekly training schedule FOH / BOH, FOH crew performance appraisals / performance management recommendations
- Recruitment and Selection- Interviewing FOH candidates
- Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards / marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram.
- Execution of Housekeeping Systems- DOP’s posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget.
- Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard.
Requirements :
- Experience : minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
- Education : High school graduate or GED equivalent
AVP/Branch Manager
The Branch Manager is responsible for the efficient, effective management of a full-service branch office, while ensuring that established policies and procedures are followed, and delegating the day-to-day operations to branch personnel. Responsible for the general maintenance of the branch and ens...
Front Office Manager
The Office Manager plays a crucial role in ensuring the smooth operation of the private psychiatric practice. Proficiency in office software and electronic health records (EHR) systems. Manage day-to-day operations of the office, including scheduling appointments, managing calendars, and coordinatin...
HIM Site Manager
Director of HIM Operations, manages the HIM Team Leads, and the activities of the Health Information Management areas of release of information, document imaging, analysis, transcription, death/birth certificates, physician chart completion, physician escalation, and site-specific regulatory audits....
Kitchen Manager
We are a franchise group of nine Ruth's Chris Steak Houses. Responsible for all aspects of an efficient, high-quality and profitable kitchen operation. Minimum of 4-5 years management experience working in a full service restaurant, fine dining preferred. Must have a high degree of commitment to fo...
Marketing Project Manager
Ensure seamless execution of marketing campaign process, including documentation, kick-off meetings, reviews/approvals, tracking, and creative production; lead weekly campaign status meetings to gather and share information with marketing teams; lead campaign kick-off meetings with marketing team an...
Regional Franchise Manager - Baltimore, MD
Experience utilizing Microsoft Office and sales plus service programs. The Franchise Manager may be required to perform other duties as assigned to meet the ongoing needs of the organization. Your application will go directly to the franchisee, and all hiring decisions will be made by the management...
Pharmacy Clinician Manager, Population Health Services
Masters, doctorate or Doctor of Pharmacy or Pharmaceutical Science degree from a college or university accredited by the American Association of Colleges of Pharmacy is required, or current enrollment in an advanced degree program. The completion of a residency accredited by the American Society of ...
Sr Manager & GM - Baltimore
The Eastern Operating Unit of Otis Elevator is seeking an assertive, motivated General Manager for the greater Baltimore area. The successful candidate will be instrumental in aggressively growing the profitability of this branch operation to meet or exceed business objectives along with fostering a...
Ambulatory Nurse Manager of Ear Nose Throat & Medicine Specialty Clinics
Under general administrative direction, the Ambulatory Nurse Manager is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice. This role is accountable f...
Director of Construction/Project Executive/Senior Project Manager
Prefer someone with a history of managing project managers. VP/President of Construction, Senior Project Manager, Project Executive, etc. Looking for someone with good experience as a. ...