Director of Product Management

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.

From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century.

Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people.

You'll have the opportunity to work with cutting-edge technology, and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Director of Product Management at the NYC Digital Service is a strategic leader who is responsible for delivering trustworthy and easy-to-use experiences for New Yorkers and cultivates the growth of an interdisciplinary digital product team.

The Director of Product Management ensures digital products meet user needs and city goals providing best-in-class user experience across NYC digital properties.

They identify and define opportunities and solutions and help team members solve complex product challenges.

Reporting directly to the Chief Digital Strategy Officer to improve the digital experience for New Yorkers, responsibilities will include :

• Lead, manage, and coach a team of product and project managers;
• Model and promote evidence-based problem solving by synthesizing user research, technology trends, competitive trends to identify and define new digital product opportunities;
• Collaborate with leadership, program, engineering, design and content teams to plan, guide, persuade and deliver a roadmap of digital products to meet New Yorker needs;
• Negotiate product trade-offs to deliver the most impact and best user experience to New Yorkers;
• Build and maintain strong working relationships across the team, organization;
• Present to a large variety of audiences, clarifying complex problems simply with clear priorities;
• Partner with cross functional teams across the city to deliver public facing digital products
• Demonstrate high design standards and inclusion to build a diverse, high-performing team;
• Inspire City partners and colleagues to anchor their work in human-centered design, user research methodologies and evidence-based solutioning;
• Manage special projects and initiatives as assigned.

HOURS / SHIFT

Day - Due to the necessary technical duties of this position in a 24 / 7 operation, candidate may be required to be on call and / or work various shifts such as weekends and / or nights / evenings.

WORK LOCATION

Brooklyn, NY

TO APPLY

Special Note : Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website ( for important exam filing information.

Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period.

For more information regarding the civil service process, please visit the DCAS website at :

Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to and search for Job ID #

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE : This position is open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and / or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and / or data telecommunications or closely related electronics planning, management, and / or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and / or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and / or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and / or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The preferred candidate should possess the following : -10+ years experience leading multiple product development cycles for public facing digital tools or services from concept to launch -Ability to persuade and align diverse partners and executives -Proven success in leading and coaching strong teams with tangible successes -Incredible strategy, prioritization, focus and interpersonal skills with a track record of delivering impactful products, on time and with a happy team -Experience working with cross-disciplinary teams of product, engineer and data experts to deliver digital products and services that improve user’s experience and organizational goals -Strong analytical, strategic and focus on delivering impact and best-in-class user experience to New Yorkers -Self-motivated and proactive with ability to creatively solve problems -Best-in-class attention to detail with strong written and verbal communication skills -Exemplifies diversity, equity and inclusion work in past projects -Experience with working across ecosystems, platforms and new technologies.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.