The Manager, Business Process Management is responsible for the output of the Business and Technical Solutions Analysts.
Specializes in performing research and analysis to devise strategies for optimal business operations and services, ensuring efficiency and increased productivity.
Research and determine the clients' needs to determine which features to include on products and will pitch ideas for product features to stakeholders.
Establish requirements for projects, changes within the business areas, and maintain documentation in BPMN / UML. Also responsible for the cross collaboration between the Solutions Team, Product Owners, and Project Architects / Leads.
Works in a cross-functional team environment and collaborates effectively to implement and maintain solutions. Supports senior leadership in the development of policy and strategy implementation for short-term results.
Problems faced are difficult to moderately complex. Influences others outside of job area regarding policies, practices, and procedures.
Responsibilities :
- Collaborate closely with teams to perform research and analysis to devise strategies for optimal business operations and services, ensuring efficiency and increased productivity.
- Ensures that product development is following the product roadmap. Decides what is going to be built or adapted and makes sure the development team does just that.
- Eliciting and documenting business requirements functional specifications to produce required documentation through Business Domain Modeling, State Charts, Activity Modeling, Use Case Modeling, and Sequence Modeling in both UML and Non-UML standards where needed.
- Leads the day-to-day activities of the team; manages, trains, hires and coach’s direct reports while guiding them to reach their potential and providing constructive feedback for employee development.
- In accordance with applicable policies / procedures and Federal / State laws, may perform the following supervisory responsibilities : Interviewing, hiring orienting and training employees;
- planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems;
enforcing all safety rules and ensuring safe work procedures.
Requirements :
- High School Diploma / GED required.
- Bachelor’s Degree in Business Management, Computer Science, Information Technology and / or related field preferred.
- Minimum 3 years of experience as a Product Owner, Application Management, Systems / Application Analysis, IT Support Management, Business Application Analysis, Technology Business Process Development and / or related.
- Minimum 3 years in project management, program management, and / or product ownership.
- Advanced knowledge and experience in software development methodologies including UML, Agile, Waterfall.
- Advanced verbal and written communication, planning, analysis, and organization skills.
- Advanced business / application analysis skills.
- Advanced skills in leadership and teambuilding, influencing and negotiating
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