Medical Support Assistant-Intermittent

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11 : 59 PM (ET) on 09 / 30 / 2024.

Grade Requirements : Creditable Experience Knowledge of MSA Practices : To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.

Experience satisfying this requirement may be paid / non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

Quality of Experience : Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.

Part-Time Experience : Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek.

For example, an MSA employed 20 hours a week, or on a 1 / 2-time basis, would receive one full-time workweek of credit for each two weeks of service.

Grade Determinations : GS-3 MSA (Entry Level) You must meet the Basic Requirements outlined above. AND be able to demonstrate all of the Knowledge, Skills, and Abilities (KSAs) listed below.

Demonstrated Knowledge, Skills, and Abilities 1. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.

2. Ability to utilize computer systems to enter administrative data in patient systems. 3. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

GS-4 MSA (Intermediate Level) : Experience : One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

Examples of experience include but are not necessarily limited to : Meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments, utilize computer systems to enter administrative data in patient systems, learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care OR Education : Two years above high school (transcripts required).

AND Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below : Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.

Ability to use and navigate between various types of office automation equipment and software (i.e. computer systems, web based scheduling programs, insurance collection system, scanning software, multiple line phone systems, electronic faxing programs) to support patient care.

Knowledge of basic medical terminology to assist in the provision of care to patients. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

• GS-5 MSA (Full Performance Level) Experience : One year of experience equivalent to the GS-4 grade level. Examples of experience would include but not be limited to : meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients;
• use and navigate between various types of automation equipment and software (i.e. computer systems, web based scheduling programs, insurance collection systems, scanning software, multiple line phone systems, electronic faxing programs) to support patient care;

knowledge of basic medical terminology to assist in the provision of care to patients; recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

OR Education : Four years of education above high school (transcripts required). AND Demonstrated Knowledge, Skills, and Abilities.

In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below : Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and / or reports.

Advanced knowledge of medical terminology specific to understanding medical diagnoses and procedures sufficient to communicate clinical staff instructions to patients.

Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

Ability to communicate effectively and professionally in person, electronically, and / or by telephone, with internal and external customers.

Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.

References : VA Handbook 5005 / 53, Part II, Appendix G, page II-G45-4 & II-G45-5 The full performance level of this vacancy is GS-5 Physical Requirements : The work is primarily sedentary, however, a great deal of walking to all parts of the Medical Center is required.

The work also requires some bending, standing, and carrying of such things as the different type of Telehealth equipment, peripheral devices, light supplies and mail.

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.

Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.