Audio Visual (AV) Services Technician

Position Focus :

Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with AV System Design Team and FAS / SEAS Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus.

This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands.

Provide AV event support for in-person and virtual meeting and events held in non-academic locations on central campus. (sound reinforcement, power-point presentations, Zoom / Team meeting coordination, setup and breakdown of Projectors, screens, speakers, and other specialize AV equipment)

Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware.

Provide installation services to upgrade existing systems adding new technology to legacy spaces. Installations include, replacing and / or adding video projectors, flat-panel displays, microphones, speakers, listening assistance transmitters, lecture-capture recorders, etc.

Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices.

Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces.

Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades.

Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products Including navigation of management portals.

Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision.

Provide outstanding customer service to clients that include faculty, students, and administrative personnel.

Essential Duties

1. Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms.

2. Provides technical support services including control system networking, configuration, and basic programming. 3. Performs systems installation, including cable termination and rack assembly.

4. Troubleshoots audio-visual control systems that utilize various interfaces. 5. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools.

6. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity.

7. Develops testing and calibration procedures for installations in production environments. 8. Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements.

9. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. 10.

Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones.

11. Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services.

12. Coordinates, organizes, and executes audio-visual support. 13. Develops and edits departmental documentation regarding system specifications and usage.

14. May perform other duties as assigned.

Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree;

or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.

Required Skill / Ability 1 :

Experience with third party AV control systems such as Extron, Crestron, QSYS, etc.

Required Skill / Ability 2 :

Experience installing AV technologies in conference and classroom spaces.

Required Skill / Ability 3 :

Experience with AV technologies integration w / networks for control and monitoring; proven experience troubleshooting AV systems.

Required Skill / Ability 4 :

Installing, maintaining and troubleshooting web-based video conferencing platforms such as Zoom and Teams.

Required Skill / Ability 5 :

Installing, maintaining and troubleshooting web-based video conferencing platforms such as Zoom and Teams.

Physical Requirements

Ability to lift 50 pounds.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.