Hypercare Lead
AcestackUnited Statesjob_description.job_card.variable_hours_ago
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job_description.job_card.job_description
Role : Hypercare Lead
Location : Remote Qualifications & Skills
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).
8+ years of experience in IT program management, service delivery, or application support.
Proven track record in managing Hypercare / Go-Live stabilization phases for large-scale ERP, SaaS, Cloud, or enterprise applications.
Strong understanding of ITIL practices, incident / problem management, and change control processes.
Excellent stakeholder management, communication, and leadership skills.
Ability to thrive in high-pressure, fast-paced environments.
Familiarity with tools like ServiceNow, Jira, Remedy, or equivalent ticketing and monitoring platforms.
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Lead • United States
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