Job Description
As the Restaurant General Manager, you will achieve sales growth and maintain company standards of excellence for your location by overseeing all team members and training them to execute QSC standards (quality, service, and cleanliness) and to provide exceptional customer service.
You will also have a variety of general operations managing responsibilities with a focus on cost control and maximizing profitability.
Your specific duties in this position will include :
Overseeing operations for your location and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
Interviewing and hiring adequate staff to operate the restaurant based on company standards and in compliance with state and federal regulations
- Scheduling sufficient staff to cover operations and to accommodate guest flow
- Training and developing management team and crew using current company training system
- Evaluating performance at company designated intervals and designing a development plan with each employee to improve performance
- Maintaining a cooperative and professional working relationship between management team and your crew
- Providing coaching, counseling, and discipline as warranted
- Conducting crew and administration organization team meetings as needed to discuss operation procedures
- Handling HR issues as they arise, including disciplinary write-ups
- Maintaining an adequate supply of products and items necessary to maintain smooth operations
- Conducting weekly inventories
- Controlling payroll to meet company labor cost standards
- Controlling inventory to meet company GAP standards
- Supporting the team and District Manager in their operational decisions
- Maintaining reports and records based on company standards and in full compliance with state and federal regulations
- Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
- Assuming responsibility for cash for all shifts, including bank deposits, and ensuring that all cash procedures are properly adhered to
- Maintaining professional appearance and demeanor at all times
- Ensuring that all sanitation, safety, security policies and procedures are observed and enforced
- Performing other tasks as directed by the District Manager
- Previous Hardee's or Carl's Jr. experience, a plus
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