Customer Care Analyst

Innova Solutions is immediately hiring a Customer Care Analyst.

Position type : Contract

Duration : 6 months+

Location : Atlanta, GA (HYBRID)

As a Customer Care Analyst :

Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the compan

Responsibilities :

• Analysts often work with technical inquiries and help customers to overcome these difficulties.
• Customer support analysts often guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
• They may also monitor, document, and follow-up on these processes to ensure that customers are satisfied.
• Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Matt Delacruz

Sr. Technical Recruiter

510-690-5455

[email protected]

PAY RANGE AND BENEFITS :

Pay Range* : $25 / hr 30 / hr W2

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

One of Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated® Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS