Overview :
Opportunity : Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager General Manager - Area General Manager
Your Focus
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
Supervise all guest services department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee all vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Your Background and Skills
Associate’s or Bachelor’s degree preferred.
2 to 5 years hospitality related experience.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us :
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location,
Asst. Front Office Manager
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Assists and often lea...
Task Force Front Office Manager
HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on property and provide short-term and/or long-term coverage when needed. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Opportun...
Front Office Manager
We are currently seeking a Front Office Manager to join our amazing team!. Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. Ensure all Fr...
Front Office Manager
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Opportunity: Front Office Manager. Assistant General Manager – General Manager - Area General Manager. Manage hotel front office operations in accordance with established guest ...
Assistant Front Office Manager
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. Front Office Manager – Rooms Division Manager – Assistant General Manager. Assist in overseeing front office operations to include supervising front office personal in accordance with establi...
Assistant Front Office Manager
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. Ensure all Front Office Associate duties are completed daily (checklists, call back log, ...
Task Force Front Office Manager
HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on the property and provide short-term and/or long-term coverage when needed. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Oppo...
Front Office Manager
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. Ensure all Front Office Associate duties are completed daily (checklists, call back log, ...
Asst. Front Office Manager
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Assists and often lea...
Front Office Manager
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Opportunity: Front Office Manager. Assistant General Manager – General Manager - Area General Manager. Manage hotel front office operations in accordance with established guest s...