Customer Service Manager - Systems
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently! Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.
Ensure existing systems and processes are adhered to, and identify improvement opportunities.
Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.
Minimum Requirements
Bachelor's degree.
5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.
Experience with project management, IT testing methodology and systems implementations preferred.
Excellent time management, organizational and communication skills.
Benefits
Complete medical, dental, vision and life insurance coverage and other wellness programs.
401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO / AA Employer / Vet / Disabled
LI-CB2
CORP
IN-PPCS)
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