Patient Services Representative, Torrance

Want to join a leading hospital system in California? Staffmax is hiring for a 13 week assignment with the chance to extend!

The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support / duties while handling high volume of patient coordination and complex scheduling in the Surgery Scheduling Dept.

within the Medical Center. The PSR II is cross-trained to cover multiple providers and is a resource

Experience scheduling surgeries and COVID-19 vaccinations are a mandatory requirement

PRIMARY DUTIES & RESPONSIBILITIES :

• Assisting 4 neuromuscular physicians with clinical and administrative needs.
• Scheduling and authorization for appointments, surgeries and ancillary services.
• Answering and triaging calls- directing to appropriate individuals or departments.
• Perform insurance verification functions.
• Calendaring using the outlook application.
• Process and track all incoming and outgoing referrals and reviewing the Referral Work Queue and screening New Patients.
• Reaching out to out of state patients to coordinate care.
• Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations.
• Schedule patients for surgery in inpatient and outpatient settings.
• Coordinates appointments for preoperative and postoperative office visits and testing.
• Interact with patients, providers and other caregivers within the clinic and at outside facilities providing accurate, timely and responsive information.
• Provide patients with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
• Uploading patient imaging.
• Assist in all work assignments.

REQUIRED :

• Prior 2 years' experience scheduling surgeries / operations
• Experience utilizing EPIC EMR system for scheduling and patient communications
• COVID-19 Vaccine
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain a productive working relationship with faculty, staff, administration, and patients
• Ability to creatively integrate competing demands into a productive working environment
• Excellent written and verbal communications skills
• Ability to interact diplomatically and sympathetically, in a cheerful manger, with proper etiquette and professionalism
• Ability to use health system computer systems, and utilize the various resources and tools effectively
• Ability to schedule surgeries accurately in a timely manner
• Previous working knowledge of patient related policies and procedures

Skills Preferred

• Experience utilizing EPIC EMR system
• Experience working in a surgical clinic
• Experience directly working with physicians

COVID-19 Vaccine (Facility Guideline) :

Required - Medical / Religious Exemptions Only

Does this sound like a fit for you? Apply Today!

At Staffmax, our sole focus is the recruitment and placement of the most talented and qualified candidates. Whether candidates are looking for a permanent career change or the flexibility and experience that can be gained from contract assignments, we can help.

Our goal is to get to know our candidates personal and change lives. Staffmax is proud to recruit a workforce that reflects the diversity that America has to offer.

We encourage candidates who are Indigenous, visible minorities, people with disabilities, and any others who reflect our diverse workforce to self-declare and apply.