Job Description
Job Description
Job Description : Basic Purpose :
Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions
Principal Duties :
Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
QC entry into lab and billing system for all new accounts.
Create & maintain client files for audit purposes
Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
Assist Customer Solutions Specialist in the process of new account set up and onboarding.
Completes other duties and responsibilities as assigned by the supervisor
THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.
Job Specifications : Education and experience required.
High School Diploma required. BA / BS preferred.
2-3 years technical, billing, or customer support experience
Strong PC skills including Excel, Word, Power Point, and Access
Strong communication skills
Solid organizational skills
Ability to work in a team environment
Customer Focused
Action Oriented
Attention to Detail
Ethics and Values
Functional Technical Skills
Perseverance
Principal Decisions : Describe the most important decisions that are made in the course of doing the job.
Ensure complete and accurate information received from Commercial Sales to establish new client account.
Determination of appropriate response to commercial sales representative or client complaints.
Maintenance of complete and accurate records of all communications.
Understands legal and compliance guidelines on account set up and subsequent changes by specialty
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