Core Banking Support Analyst

Job Title : Core Banking Support Analyst

Employee Status : full-time salaried

Estimated Hours / Week : 38 hours / week

Location : Remote

What You’ll Get : (note varied offerings based on role and hours)

Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision

Weekly Pay

Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)

Retirement options like 401 (k) with company match and pension.

Paid time off : Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.

Tuition reimbursement

To see a full list of our benefit offerings check out this !

About this position :

LMCU is looking for a Core Banking Support Analyst to actively participate in analysis, development, troubleshooting and implementation and ongoing support of organizational projects, systems, and initiatives for our core banking system, Symitar.

This role requires innovation and creativity with adherence to structured systems and processes. This position will require working collaboratively across departments.

What you’ll do :

Serve as a system administrator for the Symitar system that is the backbone for all teller transactions, online banking, mobile banking, bill pay, debit and credit card transactions.

Monitor, troubleshoot and escalate tickets as required to resolution.

Monitor and maintain the Symitar system hardware, working closely with third party vendors to resolve issues.

Plan, test, and implement AIX & Symitar updates and patches. Communicate and work alongside third-party vendors to find timely resolutions to critical issues.

Derive and document technical procedures.

In a 24 / 7 / 365 uptime environment, participate in a rotating on-call shift to respond promptly to issues after-hours.

Responsible for investigating and correcting issues in real-time and providing problem resolution end-to-end.

Maintain and troubleshoot supplementary products utilized for the automation of LMCU’s 24 / 7 needs, including SMA Solutions OpCon & Helpsystems Automate.

Utilize basic scripting concepts to plan, test and implement new automated jobs for processing reports, moving files / data to and from 3rd party software vendors, etc.

Work with other IS teams to introduce these technologies in order to improve daily processes and implement new solutions.

Work as the Symitar system subject matter expert alongside other Information Systems teams and credit union business units to implement new software and services.

Research and develop processes that seamlessly introduce new software and services to existing credit union solutions.

What You’ll Bring : You’ll like this position if you are...

Three or more years of professional IT experience, including experience working with Symitar or another core banking system.

Willingness to dive in and learn new technologies.

Familiarity with SSH, FTP, and RDP.

Unix experience.

Who We Are :

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.

As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at : .

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance :

Call us at : (616) 242-9790

Mail your resume to : 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note : These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.