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Call Center Lead

VirtualVocations
Santa Clara, California, United States
Full-time

A company is looking for a Call Center Lead to support customer service operations.Key ResponsibilitiesSupport agents with escalated calls and act as a liaison between supervisors and teamsCoach agents and assist in training new staff as neededHandle irate customers professionally and maintain confidentialityRequired QualificationsAssociates degree preferredExperience in public sector administration or outsourcing environmentsExperience with Medicaid and / or CHIP is a plusAbility to work independently and prioritize tasksBilingual skills are a plus

5 days ago
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