Trust and Safety Counselor - ON SITE - Monday through Friday 9:00 to 5:00

Summary of Role

Content moderators perform the crucial service of evaluating user-generated content for its potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content, and to remain healthy, they need to develop and maintain resiliency to protect them from potential harm caused by the very nature of their job.

The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one and group sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content.

Our Counsellors compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.

Your Success

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Compensation

Hourly rate starting at $38-42 per hour. Paid lunch, benefits, and paid time off included.

Hours / Shift

Monday through Friday 9 : 00 am to 5 : 00 pm

Job Summary

Provide scheduled and on-demand one-on-one counseling sessions

• Provides information and schedules clients requesting services.
• Obtains and records intake case information in Care Management System.
• Provide in moment support as appropriate.
• Provide short term brief wellbeing and / or therapeutic interventions.
• Provides consultation, recommendations, referrals, and other forms of assistance as appropriate.
• Provides members with appropriate referral based on clinical needs and insurance when clinically appropriate.

Lead wellness and group therapy sessions

• Provide workshops or training, as may be requested.
• Facilitate group wellness activities including peer group support, team building sessions and other engagement events.
• Implement group creative intervention practices, for example, guided mindfulness mediation, and mindful movement.
• Assists in providing access to wellness resources.

Provide staff assistance for onsite personnel

• Assess crisis situations and take appropriate action; provide crisis / urgent intervention as may be needed and appropriate, and disruptive or critical event responses.
• Provide consultation to client leadership on concerns about employee safety or workplace behavior.
• Attend monthly business reviews.
• Provide new hire check in sessions and support offboarding of team members.

Collaborates with colleagues and others to provide excellent service and experience, and to support professional operations and environment

• Participate in regular supervision and consultation as needed / appropriate to any case.
• Maintain reliable attendance and timely arrival being ready to work as scheduled.
• Maintain licenses in good standing, and related credentials if applicable.
• Miscellaneous duties as assigned by Program manager.
• Meet objectives for service quality.
• Documents all contacts with clients and pertinent others accurately, completely, and concisely.
• Flexibility of work hours to deliver services to other staff / shifts or provide DEM support as may be needed.

Minimum Requirements

• Master’s degree in social work, Mental Health Counseling, Marriage and Family Therapy or a doctorate degree in Psychology
• Current unencumbered state licensure, including :
• LCSW- Licensed Clinical Social Worker
• LMFT - Licensed Marriage and Family Therapist
• LMHC- Licensed Mental Health Counselor
• PsyD - Doctor of Psychology
• PhD - Doctor of Philosophy (in Psychology)
• Experience : A minimum of three years graduate level experience, providing direct service in a behavioral health setting including assessment and case management.
• Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.
• A combination of graduate and bachelor’s level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will be considered.
• English language proficiency is required. Spanish language proficiency is preferred.
30+ days ago