Kelaca is looking for a Manager / Director Operations for our client partner in Raleigh, NC . We are looking for an experienced Operations Leader to help drive strategic initiatives in their Services Operations Organization.
This role requires a strategic, adaptable leader who can implement innovative solutions and processes to their global Professional Services business.
This role includes leading and transforming our Resource Management function, working closely across geographies and organizations to help resource diverse Customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling.
This role will also be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs.
The ideal candidate is well-versed in the Professional Services value stream and has a strong appetite for continuous improvement.
Key Responsibilities :
- Supports the development and execution of the Professional Services strategy, including but not limited to the Resource Management function.
- Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.
- Acts as trusted advisor and leader to the Resource Management team.
- Collaborates with People Managers, Geographies, Practices, Project Management and Sales to understand near-term and strategic resourcing demand.
- Drives and supports mature capacity and demand planning to achieve optimal use of resources.
- Monitors balance of Consulting Services Partner usage and internal staff usage to ensure staffing is supporting our Partner strategy.
- Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.
- Researches and applies industry trends and best practices to Resource Management.
- Continuously refines and enhances operational processes to meet new challenges and opportunities.
Skills and Experience :
- 5(+) years in a Professional Services, Operations or Customer Success leadership role
- Understanding of both tactical and strategic Resource Management processes
- Forward thinking with ability to problem solve and innovate using industry trends and new technologies
- Experience with NetSuite OpenAir and Salesforce is highly preferred.
- Professional team player with strong leadership, communication and interpersonal skills
- Experience in successfully navigating and leading in complex, matrixed organizations
- Proven track record of adaptability in dynamic environments
- Demonstrated ability to inspire, engage, and motivate diverse teams
NO THIRD PARTIES.
Job Type : Full-time
Hours of Work in Office : Monday-Friday; 8am-6pm M-Th, 8am-12pm F
FLSA Exemption Status : Exempt
Apply to Kelaca today so we can schedule a conversation with you to further discuss this exciting opportunity.
Kelaca is an Equal Employment Opportunity company and does not discriminate in employment based on : age, disability, national origin, race, color, religion, veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.
Manager/Director Operations
We are looking for an experienced Operations Leader to help drive strategic initiatives in their Services Operations Organization. This role will also be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response...
Sr Manager/Associate Director, Quality Operations
We are looking for a Senior Manager or Associate Director of Quality Operations to provide quality oversight for our biologics commercial programs. Represent Quality as PIP at CMO’s as necessary to support production operations. ...
Director, Engineering and Operations
Director, IT Engineering and Operations. We are looking for a strategic leader with technical expertise in AWS to work in our IT Corporate department as a Director, IT Engineering and Operations. VP, IT Corporate Technology and will be responsible for overseeing Curi's infrastructure engineering and...
Vice President of Data Science
A company is looking for a Vice President of Data Science to lead and develop their data science team across various business functions. ...
Hardees of Wilsonville - General Manager
Job Title - Restaurant General Manager/Hardee's. NOW HIRING EXCEPTIONAL RESTAURANT GENERAL MANAGER If you are passionate about making a difference for our guests and our team members, every single day, can manage and motivate team members through positive and respectful leadership, strive to exceed ...
Plant Manager
Plant Manager experience and/or progressive experiences in plant management to include operations, production, value stream, factory manager. The Plant Manager provides senior leadership at plant level and creates a positive environment for all associates. Work with the plant management team to cont...
Plant Manager
We are seeking a transformational, senior level, Plant Manager to provide senior leadership at their newly upgraded (within two-months) plant as well as create a stimulating environment for team members. Plant Manager (Transformational). Work with the plant management team to continuously improve ma...
Manager of IT Operations
We are seeking a Manager of IT Operations. In this role as Manager of IT Operations you will oversee Tier 1 and Tier 2 support activities for corporate devices/end points and Tier 2 for all retail store support. Responsibilities for Manager of IT Operations:. Required skills as Manager of IT Operati...
Senior Director, Bioanalytical Laboratory Operations
The Senior Director of Bioanalytical Laboratory Operations. The Senior Director interacts with clients, the project management organization, Managers, and other staff members and will act as an authoritative resource regarding the proper procedures and techniques required for delivery of bioanalytic...
Executive Director, Supply Chain
Executive Director, Supply Chain,. Humacyte is seeking an Executive Director, Supply Chain, to join our rapidly growing organization. The Executive Director will leverage integrated business planning to collaborate internally and externally with senior leadership, functional area leaders, and suppli...