Job Description
Job Description
Call Center Representative - Join Our Team at Think Tell Junction
Are you a customer-focused individual with strong communication skills? Think Tell Junction is looking for a Call Center Representative to join our team in Philadelphia, PA.
As a Call Center Representative, you will play a vital role in providing excellent service to our customers, helping to resolve inquiries, and ensuring a positive experience for each interaction.
Responsibilities :
- Answer inbound customer calls and respond to inquiries in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot customer issues and escalate more complex problems to the appropriate department.
- Document all customer interactions and updates in the system.
- Collaborate with team members to improve overall customer satisfaction.
Qualifications :
- High school diploma or equivalent.
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes and work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with customer service software.
- Previous call center or customer service experience is a plus, but not required.
Benefits :
- Competitive hourly wage : $17.00 - $19.00 per hour.
- Opportunities for career growth and development within the company.
- Health insurance and retirement benefits.
- Supportive and collaborative work environment.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated.
In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule : Monday to Friday
Work Location : In person our offices are located in Philadelphia, PA
If you're looking to grow your career in customer service, apply today to become part of our dedicated team at Think Tell Junction!
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