Help Desk Analyst

Help Desk / Jr. Systems Administrator

100% onsite

Active Secret Clearance

Security +CE Required

Nationwide IT Services is seeking candidates to support the Navy Medicine Operational Training Command (NMOTC). The Junior Systems Administrator is responsible for providing exceptional technical support to our customers.

Duties include responding to help desk tickets, diagnosing and resolving various technical issues, ticket escalation, support of hardware, software, operating systems, general day-to-day helpdesk services, and other tasks as assigned.

Teamwork, excellent communication skills, a strong attention to detail, and a solid technical foundation are a must.

• Provide technical communication and media support services during core business and training hours as Subject Matter Expert for 10 enterprise video teleconferencing systems and 8 locations maintaining wireless telecommunication solutions
• Provide Tier 2 help desk support to ensure theincident resolution process is effectively executed by resolving help desk tickets submitted by users using Service Now to track progress and document final resolution
• Investigate and document technical malfunctions to determine thecause, define the problem, and initiate corrective action reporting conclusions to the on-site Project Task Lead
• Work with site help desk technicians to resolve issues that need to be escalated for resolution or assistance
• Troubleshoot mobility / smart / cell phone technical functions to resolve issues
• Assist users in gaining access to remote access applications, install required software, train users, and resolve technical issues
• Manage all accounts and equipment configurations for mobile devices
• Perform all setup and configuration of command audio / video / web conferencing / media service equipment and train users to manage interfaces when needed
• Perform inventories of NMOTCENT IT assets, provide all tracking documentation to the Business Services team, and properly dispose of IT assets IAW with all security and disposal regulations.

Job Qualifications :

1-3 years of experience or BS in Computer Science

DoD 8570 IAT LVL II Certification

Secret Clearance

About Nationwide IT Services

NIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick / vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance.

Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.