Billing Coordinator

Location : Virtual (West Coast Hours; 8am-4 : 30pm PST)

Hourly Rate

$19-$20 / hour

Availability : Weekdays, Full-time

Overview

As a Tia Billing Coordinator, you will be every Tia member's partner in their health and wellness journey—helping them navigate the healthcare system, billing / claims, and ensuring a concierge-level experience at Tia. You will perform tasks requiring data analysis, in-depth evaluation, and sound judgment. The role requires in-depth knowledge of healthcare billing software and medical insurance policies, plus excellent written and verbal communication skills for interactions with patients and insurance payers. You will partner with cross-functional teams across the company to empower providers to focus on members\' care and support overall business needs.

Responsibilities

• Day-to-day member communications - managing member questions & feedback, and resolving member concerns (chat & phone support)
• Act as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
• Respond to customer questions via telephone and written correspondence regarding insurance claims
• Navigate through complex billing workflows to communicate to patients and internal teams the next steps in their care
• Collect delinquent accounts by establishing payment arrangements, monitoring payments, and following up when payments lapse
• Examine patient bills for accuracy and request missing information for proper claims processing
• Coordinate with resources and providers to ensure smooth continuum of care and become a subject matter expert in care coordination workflows (billing)
• Ensure that if member needs cannot be answered immediately, connect them to someone who can (e.g., urgent or clinical needs)
• Exercise judgment and discretion in building strong partnerships with members
• Suggest changes to leadership to improve workflows for self and others
• Manage coordination of care within Tia's ecosystem, working cross-functionally to meet member needs
• Clearly document all communications with providers and personnel in standardized documentation and messaging
• Cross-train on additional parts of the care coordination department with a focus on first-contact resolution
• Learn complex workflows for Tia services related to billing, claims and insurance practices
• Tech troubleshooting
• High school diploma or equivalent required
• Internet connectivity - Min Speeds : 3.8Mbps / 3.0Mbps (up / down)
• 2-4 years of experience in healthcare billing / claims or related field
• Comfortable with a fast-paced environment and frequent change; energized by metrics
• Understanding of healthcare billing and insurance practices, medical terminology, and member engagement in a healthcare context
• Excellent communication, teamwork and management skills; empathetic but resolute in decision-making; detail-oriented
• Knowledge of contact center software, CRM systems, claims / billing systems, and / or Google Workspace
• Strong problem-solving skills and ability to stay composed in high-pressure situations
• Solution-oriented : seek answers through SOPs or collaboration with team members or leadership
• Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations (HIPAA)

About us

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people. By blending in-person and virtual care services, Tia's care model fuses gynecology, primary care, mental health and wellness services to treat women comprehensively.

Tia has raised significant venture funding and plans to scale its model to reach more women by expanding virtual and in-person services in multiple markets.

Tia is building a culture of excellence — in people, process and product. We value collaboration, continuous improvement, and a patient-centered approach to care.

Equal Opportunity Employer statement : Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users.

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