Information Technology Engineer (Midvale, UT)

Engineer

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Reports To : Principal Engineer and Director of Managed Services

Status : Full-Time, Exempt

Location : Midvale, UT

POSITION SUMMARY

Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects.

We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision.

PRIMARY OBJECTIVES

• Streamline clients through consultation and strategic technology planning to maintain client profitability.
• Expand existing relationships through proactive engineering consulting and problem-solving to generate new revenue.
• Clearly and succinctly consult on all technical levels with decision makers.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.

SECONDARY OBJECTIVES

• Provide technology consultation, leadership, and guidance to clients in multiple industries.
• Develop technology roadmap based on business goals.
• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineer services.
• Perform sales engineering by designing solutions and technology business plans for clients.
• Perform vCIO tasks for assigned clients.
• Perform other duties as assigned.

COMPETENCIES

• Self-starter and able to work independently.
• Must have excellent high-level engineering skills.
• Customer oriented, solid business acumen and excellent communication skills.
• Proven track record of performance against goals year over year.
• Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
• Adaptability in various business cultures and environments.
• Strong relationship building skills with customers and business partners.

EDUCATION / TECHNICAL SKILLS

• Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
• Windows Server 2008, 2012, 2016 and 2019
• Cloud Solutions (Azure, AWS)
• Proficient in Active Directory
• Desktop support and user support
• Windows Client Operating Systems (Window 7, 10)
• PSA or RMM experience
• Certifications : MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification)

TRAVEL

Ability to travel up to 50%+ of the time to local client sites.

BENEFITS

• Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
• FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
• $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
• Paid holidays
• Paid time off
• Paid sick leave
• Flexible hybrid work environment
• Retirement plan (401K)
• Professional training & development opportunities

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and / or sitting
• Requires ability to occasionally lift up to 25lbs
• Position may require travel : Up to 50% of the time to client sites

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments.

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