Director of Operations, Interpreter & Translation Services

Overview

Before applying for this role, please read the following information about this opportunity found below.

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Job Title : Hospital Director of Interpreter and Translation Services

Oversees language access programs to ensure effective communication with patients who have limited English proficiency (LEP) or are deaf or hard of hearing.

This role involves managing a team of interpreters and translators, coordinating language services, and ensuring compliance with regulatory standards.

Responsibilities :

• Language Access Plan Management :
• Develop, implement, and maintain a comprehensive language access strategic plan.
• Ensure compliance with The Joint Commission, CMS, and requirements for other accrediting bodies related to interpreter and translation services.
• Maintain a database of qualified interpreters and translators.
• Coordinate and manage requests for interpretation and translation services.
• Allocate budget resources for language assistance services.
• Staff Training and Education :
• Train hospital staff on how to utilize language assistance services when serving patients.
• Provide ongoing education to staff regarding cultural competence and effective communication with LEP patients.
• Collaborate with clinical departments to integrate language services into patient care workflows.
• Quality Assurance and Monitoring :
• Monitor interpreter and translator performance.
• Evaluate the effectiveness of language services.
• Address any issues related to communication barriers promptly.
• Collaboration :
• Work closely with clinical teams, patient advocates, and administrative staff.
• Collaborate with community organizations to enhance language access services.
• Policy Development :
• Develop and update policies and procedures related to interpreter and translation services.
• Ensure alignment with regulatory standards and best practices.
• Financial Management, Reporting, and Documentation :
• Maintain accurate records of language services provided.
• Prepare reports for hospital leadership and regulatory agencies.
• Develop and oversee department budget, vendor contracts, and financial performance / billing services.
• Health Literacy :
• Translate documents, videos, media, etc., for departments and / or outsource to vendors as needed.

Minimum Qualifications (Must have) :

• Bachelor’s degree in a relevant field (e.g., linguistics, healthcare administration), master’s preferred.
• 7-10 years of program management and operational experience.
• Certification as a medical interpreter (e.g., CMI, CHI) preferred.
• Fluency in English and at least one other relevant language.
• Excellent interpersonal skills.
• Experience with translation.
• Good knowledge of medical terminology.
• Excellent verbal communication skills.

Additional Details

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and / or veteran's status.

EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals.

EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMMODATIONS : EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.

• PHYSICAL REQUIREMENTS : (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday;
• frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking;

Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS : Factors affecting environmental conditions may vary depending on the assigned work area and tasks.

• Environmental exposures include, but are not limited to : Blood-borne pathogen exposure; Bio-hazardous waste; Chemicals / gases / fumes / vapors;
• Communicable diseases; Electrical shock; Floor Surfaces; Hot / Cold Temperatures; Indoor / Outdoor conditions; Latex; Lighting;
• Patient care / handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators;

environmental conditions may vary depending on assigned work area and work tasks.

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