Job Description
Job Description
Client Services / Distribution Coordinator
The Distribution Coordinator is responsible for ensuring daily communications with our clients is made. The Distribution Coordinator is responsible for ensuring daily commitments, projects, and tasks are completed through appropriate execution while meeting MDS service level agreements.
The Distribution Coordinator will work closely with the warehouse staff to monitor all daily activity and provide necessary feedback to MDS clients.
Primary Responsibilities
I. Manage Inbound and Outbound Order Process
- Import and / or manually enter orders into WMS
- Review and correct any order exceptions as they occur
- Obtain routing and update Bill of Lading status via carrier or client portals
- Import and / or manually enter advance ship notices for inbound shipments; review and act on receiving comments
- Review specialty retailer and vendor compliance to ensure all requirements are met prior to shipping
- Investigate inbound and outbound order issues and damages, file claims with carriers as needed, close out client complaints and issue credits where required
II. Inventory Maintenance
- Set up new client SKUs in WMS via import or manual entry
- Maintain bill of materials and pack out set up for kitting and assembly items
- Request cycle counts from warehouse at client request
- Manage inventory transfers, SKU transfers, Lot / MFG / EXP date tracked items to ensure proper item usage
- Manage year-end physical inventory
III. Communication, Special Jobs & Projects
- Oversee all aspects of special jobs and projects in accordance with MDS and Client timeline
- Prepare special documentation, project samples, project instructions, time tracking log and all other necessary project details and review with warehouse team
- Communicate updates to MDS clients as required
- Respond to all client requests and ensure all orders and inquiries are addressed daily
- Collaborate internally with Sales, Operations, Accounting and IT on new client projects, requests, and scope changes
- Arrange and attend meetings as required (internal or external)
IV. Client Satisfaction & Quality
- Ensure all MDS SOPs and policies are being used and maintained
- Recognize, note and escalate recurring issues and formulate recommended solutions
- Maintain client order flow by adhering to No Order Left Behind’ policy
- Report customer complaints using the established reporting criteria
- Embody MDS Core Values
MDS Core Values
Do the right thing Make decisions on one simple question what is the right thing to do?
Get things done, be reliable Fully deliver on time, every time
Be a positive team player Be more uncomfortable with the status quo than the prospect of change
Be an owner, see beyond your role Understand how your part affects the greater good
Seek change for the better Be a part of the solution, not the problem
Be accountable, admit mistakes Mistakes are opportunities for improvement, always be improving
Qualifications
Education / Experience
- High School Diploma or GED required.
- Minimum of 2 years’ experience in a warehouse, logistics, or distribution center environment
- Excellent verbal and written communication skills combined with a positive customer-focused attitude
- Detail oriented and deadline driven
- Ability to multitask
- Proficiency in Retailer Routing Portals Home Depot, Amazon, B2B, SPS Commerce, Marshalls, TJ Maxx
- Proficiency in working with and understanding shipping carriers and terms Fedex, UPS, USPS, LTL, International Freight Shipping, Truckload, Container
Knowledge / Abilities
- Personal accountability with a client-focused sense of urgency
- Ability to remain calm and focused under pressure
- Exceptional attention to detail and accuracy
- Excellent organizational skills and the ability to stay on-task
- Proficiency of Microsoft Office applications (Excel, Outlook, Access)
- Understanding of inventory management and warehouse management systems
Salary
Annual salaried position - $45K 49K
Minimum 40 hrs. per week
Benefits
Medical Insurance
401K
Vacation / Sick time starting Day 1!
The above statements do not reflect all job responsibilities but rather the general details and functions of the Client Services Manager position.
Company Description
MDS Fulfillment is a full-service fulfillment services and distribution company located in Milwaukee, WI and Phoenix, AZ.
MDS specializes in outsourced product distribution solutions and services. We offer a flexible, wireless Barcode Warehouse Management System (WMS) and 500,000 square feet of modern, high-bay distribution space.
Services include warehousing, product distribution, kitting, assembly, packaging, parts distribution, and parts kitting with EDI, FTP, and Internet support.
Company Description
MDS Fulfillment is a full-service fulfillment services and distribution company located in Milwaukee, WI and Phoenix, AZ.
MDS specializes in outsourced product distribution solutions and services. We offer a flexible, wireless Barcode Warehouse Management System (WMS) and 500,000 square feet of modern, high-bay distribution space.
Services include warehousing, product distribution, kitting, assembly, packaging, parts distribution, and parts kitting with EDI, FTP, and Internet support.
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