Customer Service Associate

• There is not a set schedule, but the core hours are from 8-5 with weekends included and not to exceed 30 hours.
• Please disregard the office location, this is a hybrid from home 50% and 50% at community agencies close to the city in which candidates live.
• Would like to see candidates in Cape Girardeau, Columbia, and Saint Louis, MO - Please specify location on resume
• Will need reliable transpiration to drive to Community Action Sites

EDUCATION

A high school diploma or GED is the minimum requirement; however, some college education is preferred.

EXPERIENCE

• Prior experience in a high-output, accuracy-intensive environment is crucial.
• Candidates should demonstrate a strong track record of maintaining high levels of accuracy and efficiency in their work.

REQUIREMENTS

• Will need reliable transpiration to drive to Community Action sites
• Must be available Monday Saturday
• Must have high level of compassion and communication

TECHNICAL SKILLS

• Working knowledge of Microsoft applications and various web-based and server-based software applications is essential.
• Familiarity with database management and data entry systems will be advantageous.

COMMUNICATION SKILLS

• Excellent written and verbal communication skills are necessary.
• The ability to effectively communicate with customers, particularly in crisis situations, is essential to providing quality support and resolution.

INTERPERSONAL SKILLS

• Strong interpersonal and customer service skills are required.
• Candidates should be adept at building rapport with customers and working collaboratively with team members and community partners.

DUTIES

Data Management : Ensure that all data is entered accurately and efficiently into a variety of databases, maintaining a high level of attention to detail to guarantee the integrity of our records.

This includes regularly reviewing and verifying data entries for completeness and correctness.

Applicant Screening : Perform thorough and detailed screenings of applicants to assess their eligibility for various programs.

This involves reviewing applications to ensure all necessary documentation has been submitted and meets the required standards.

• Customer Outreach : Proactively contact customers by phone or email to obtain any missing information or documentation. This requires strong communication skills and the ability to convey the importance of providing complete information for processing applications.
• Customer Service : Maintain a positive and professional customer service attitude at all times. Handle customer inquiries and issues with a friendly, patient, respectful, and professional demeanor, ensuring that all interactions reflect the values of our organization.
• Confidentiality and Integrity : Handle sensitive information with the utmost integrity, tact, and discretion. Ensure that all customer data and personal information are kept secure and treated with confidentiality.
• Event Coordination : Assist in the scheduling and organization of community outreach events. This includes coordinating logistics, preparing materials, and ensuring that events run smoothly.
• Community Representation : Represent Company at community outreach events, engaging directly with customers, agencies, and coworkers.

Build and maintain positive relationships within the community, effectively communicating the services and support available.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
1 day ago