Change Manager Sr.

This position(s) reports to the Manager, Operational Change Management and manages changes throughout the organization. At the direction of the Manager, the position is responsible for managing various aspects of changes throughout the Operational Change Management process and ensures changes are completed timely and completely.

The Change Coordinator may be responsible for one or all of the following : procedure updates, process flow updates and change record management.

The Change Coordinator validates that the change has been reflected in applicable Risk and Control Matrices and in procedures and process maps, as applicable.

Responsibilities :

• Manages a change through the full lifecycle, from intake to hand-off to the post-implementation testing team
• May oversee assignments of a Change Coordinator I or II
• Acts as a representative of the Operational Change Management team, and as point person for operational change management, in client, vendor, and internal change request meetings and projects
• Communicates effectively with senior management and line level managers of business units impacted by changes and documenting changes
• Responsible for oversight and reporting on operational changes to senior leadership
• Assists in training new Change Coordinators assigned to procedures or process flows
• Collaborates with Risk, Compliance, Legal, Technology, and the Business Control Managers to understand critical process junctures in order to create and update process flows and procedures.
• Responsible for participating in organizational change management initiatives.
• Reviews and validates evidence that business functions have all necessary actions related to the piece of the change the Change Manager I and II are responsible for.
• Works with Business Control Managers and business subject matter experts to ensure updates are approved as applicable.

Qualifications :

• Bachelor’s degree or equivalent experience
• A minimum of 7 years of financial experience in change management, process flow creation or project management required
• A minimum of 3 years Project Management experience preferred
• Comprehensive understanding of independent and cross-functional area dependencies to achieve business objectives
• Strong understanding of business procedures, financial services products, and computer systems
• Expert proficiency with MS Office, especially Word, Excel, and SharePoint
• Ability to produce high-quality deliverables in a fast-paced, deadline-sensitive environment
• Strong writing, grammar, punctuation and editing skills
• Exceptional attention to detail
• Strong interpersonal skills, ability to integrate seamlessly in diverse teams, and effectively communicate and establish strong working relationships with colleagues and stakeholders of all levels of seniority and background
• Must be highly organized and able to manage multiple projects at once
30+ days ago