Field Service Manager

UniFide CST
West Salem, WI, US
Full-time

Job Description

Job Description

Description : Calibrated To Exceed Expectations

Do you see yourself as a strong, team-first leader with a focus on building quality relationships and helping manage overall business success?

If you have a passion for developing teams and delivering exceptional customer experiences, we want to hear from you!

Who We Are :

UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions for your business needs.

The Role :

As Field Service Manager, you will be responsible for the management of customer service requests as well as Service Technicians / Administrative staff.

You will interact frequently with the sales teams and will aid in providing troubleshooting, repair, and maintenance services.

What A Day In The Life Is Like :

Technician Training :

  • Develop field service technicians to ensure they possess the necessary technical skills and knowledge needed for the field.
  • Stay updated on industry trends and technological advancements to incorporate within the business.

Customer Interaction :

  • Foster positive relationships with customers by ensuring that field service interactions are professional, courteous, and aligned with company values.
  • Collaborate to address and resolve customer concerns promptly.

Coaching and Performance Management :

  • Provide ongoing coaching and support to field service technicians, promoting continuous improvement in their technical skills, customer service, and problem-solving abilities.
  • Conduct regular performance reviews and set clear goals for individual and team development.

Operational Efficiency :

  • Implement strategies to improve the overall efficiency of field service operations, including optimizing schedules, routes, and resource allocation.
  • Work closely with other departments to streamline processes and enhance cross-functional collaboration.

Qualifications and Experience :

  • Associate degree or equivalent from a two-year college or technical school.
  • Proven experience in field service management, with a focus on technician training and customer interaction.
  • Strong leadership and coaching skills with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills.
  • Three to five years prior management experience.
  • Willingness to travel as needed.

Benefits :

  • Company vehicle for business travel (20-30% travel)
  • Health, Dental, Life, and Vision Insurance
  • PTO (15 days / 120 hours)
  • 401(K) w / 3% match
  • Incentive bonus
  • Flexible schedule
  • THE PEOPLE!

Hours : Monday-Friday (flexibility needed - limited overnights)

UniFide CST is an Equal Opportunity Employer Requirements :

30+ days ago
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