Job Description
Job Description
Description : Calibrated To Exceed Expectations
Do you see yourself as a strong, team-first leader with a focus on building quality relationships and helping manage overall business success?
If you have a passion for developing teams and delivering exceptional customer experiences, we want to hear from you!
Who We Are :
UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions for your business needs.
The Role :
As Field Service Manager, you will be responsible for the management of customer service requests as well as Service Technicians / Administrative staff.
You will interact frequently with the sales teams and will aid in providing troubleshooting, repair, and maintenance services.
What A Day In The Life Is Like :
Technician Training :
- Develop field service technicians to ensure they possess the necessary technical skills and knowledge needed for the field.
- Stay updated on industry trends and technological advancements to incorporate within the business.
Customer Interaction :
- Foster positive relationships with customers by ensuring that field service interactions are professional, courteous, and aligned with company values.
- Collaborate to address and resolve customer concerns promptly.
Coaching and Performance Management :
- Provide ongoing coaching and support to field service technicians, promoting continuous improvement in their technical skills, customer service, and problem-solving abilities.
- Conduct regular performance reviews and set clear goals for individual and team development.
Operational Efficiency :
- Implement strategies to improve the overall efficiency of field service operations, including optimizing schedules, routes, and resource allocation.
- Work closely with other departments to streamline processes and enhance cross-functional collaboration.
Qualifications and Experience :
- Associate degree or equivalent from a two-year college or technical school.
- Proven experience in field service management, with a focus on technician training and customer interaction.
- Strong leadership and coaching skills with the ability to motivate and develop high-performing teams.
- Excellent communication and interpersonal skills.
- Three to five years prior management experience.
- Willingness to travel as needed.
Benefits :
- Company vehicle for business travel (20-30% travel)
- Health, Dental, Life, and Vision Insurance
- PTO (15 days / 120 hours)
- 401(K) w / 3% match
- Incentive bonus
- Flexible schedule
- THE PEOPLE!
Hours : Monday-Friday (flexibility needed - limited overnights)
UniFide CST is an Equal Opportunity Employer Requirements :
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