Digital Printing Press Field Service Engineer
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
This will be located at a facility in Pleasant Prairie, WI
Multiple Trainings out of state will be required. (1-3 weeks at a time.)
Job Description : Service engineers are responsible for the maintenance and correction of digital printing presses. You will provide off-site corrective and preventive maintenance as well as other after-sales technical support solutions.
Service engineers will interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.
Duties : Typical work duties of a service engineer include :
- Responds to customer complaints;
- Evaluates and resolves problems of the customer;
- Assists in installing the equipment;
- Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands;
- Works alongside technical sales engineers;
- Offers customer training for the product;
- Repairs, tests and maintains equipment;
- Monitors performance of the product;
- Maintains product manuals;
- Provides customers with regular reports and feedback on their service requests;
- Develops and maintains relations with customers;
- Reports common complaints of customers to top management in order to address the situation for future reference;
- Makes recommendations to maintenance technicians;
- Offers feedback on product development, features and function.
Education and Training Requirements : Minimum Vocational / Diploma / Associate Degree (technical field) with 0-3 years of working experience, recently graduated or Degree holder with minimum 1-3 years relevant working experience.
Knowledge and Skills Requirements : Excellent analytical and problem-solving skills must be possessed by all service engineers.
After extensive training at our client facility, you will be familiar with all parts of the digital printing press product as well as familiarity with electrical or mechanical procedures.
You must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.
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