Genesys Cloud Developer

About the Team & Role

WEX is looking for an experienced Genesys Cloud Developer to design and implement scalable business solutions, leveraging a variety of Cloud and On Premise technologies.

In this role, you will be responsible for both solution design and creation of Contact Center Technology across WEX. You will work with stakeholders across the company, to enable business capabilities to support WEX’s growth strategy.

How you'll make an impact

Responsible for design, configuration, implementation and support for Genesys Cloud solutions. Including :

IVR APIs, Lambdas, Data Actions and other Integrations from Genesys Cloud

Interaction flows including ACD, IVR routing rules, data tables, flow outcomes and milestones

Menus

Dialing lists and rules

Queue builds

Responsible for administration and support of Genesys Cloud solutions

Collaborate with internal partners to analyze project objectives and capability requirements, including specifications for call flows, integrations, customized applications and integrations

Provide system administration support related to customized applications, user permissions, security settings, and custom objects

Responsible for designing, developing, and testing solutions for projects of moderate to significant complexity.

Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable WEX standards

Collaborate with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.

Engage with production support staff and remediate chronic and / or critical production support issues.

Experience you'll bring

5+ years of experience with designing and developing on Genesys Cloud and Genesys Cloud Architect

5+ years of hands on experience developing JavaScript / Node.js, AWS Lambda and Genesys APIs

Experience and strong developer skills using JavaScript / Node.js, AWS Lambda, Git, CI / CD, REST and SOAP API

Must possess knowledge of computer software applications, operating systems, telephony systems and hardware

Ability to influence and communicate effectively with non-technical audiences

Excellent verbal and written communication skills

Preferred Qualifications :

Genesys Cloud experience including experience with AWS Lambdas, Genesys Data Actions and Genesys Cloud APIs

Genesys Cloud certification is a plus

Knowledge of SIP Protocol implementation and support

Network administration and support experience

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role.

Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan.

Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.

Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

For more information, check out the "About Us" section.Pay Range : $156,000.00 - $208,000.00