Director of IT Support

Job Description

Job Description

Ignite Your IT Career While Making a Difference!

Are you ready to elevate your IT skills and contribute to a mission that truly matters? Join KVC Health Systems, a national leader in child welfare and behavioral healthcare! We’re on the lookout for a Director of IT Support to lead our dynamic technical support team across a five-state area.

In this role, you won’t just be solving tech issues; you’ll be empowering 2,400 dedicated employees with cutting-edge technology.

Imagine leveraging Microsoft 365 , Electronic Health Records , VMWare , Cisco Meraki , and advanced security solutions to enhance the lives of children and families.

You’ll also get to explore innovative tools like Virtual Reality and cloud-based software that are shaping the future of healthcare.

This is your chance to make a meaningful impact while honing your leadership skills in a supportive environment. At KVC, you’ll not only advance your career but also become a vital part of a team that changes lives every day.

If you’re passionate about tech and ready to drive transformation, come be a part of our mission!

Ignite Your IT Career While Making a Difference!

Are you ready to elevate your IT skills and contribute to a mission that truly matters? Join KVC Health Systems, a national leader in child welfare and behavioral healthcare! We’re on the lookout for a Director of IT Support to lead our dynamic technical support team across a five-state area.

In this role, you won’t just be solving tech issues; you’ll be empowering 2,400 dedicated employees with cutting-edge technology.

Imagine leveraging Microsoft 365 , Electronic Health Records , VMWare , Cisco Meraki , and advanced security solutions to enhance the lives of children and families.

You’ll also get to explore innovative tools like Virtual Reality and cloud-based software that are shaping the future of healthcare.

This is your chance to make a meaningful impact while honing your leadership skills in a supportive environment. At KVC, you’ll not only advance your career but also become a vital part of a team that changes lives every day.

If you’re passionate about tech and ready to drive transformation, come be a part of our mission!

Position Summary :

• The Director of IT Support is responsible for the day to day operations of the IT help desk and field operations teams.
• This includes overseeing user support, managing incidents, and implementing the necessary processes and procedures to ensure timely support.
• This position also facilitates project management with the IT department.

Schedule :

Hybrid; 3 days in office, 2 days at home

Education :

• High school diploma or GED required
• Bachelor’s degree preferred

Experience :

• Seven to ten years of experience working in a business technology environment
• At least 5 years of management experience

Preferred Experience / Skills :

• Familiarity with IT customer support functions
• Excellent interpersonal skills
• Strong leadership qualities
• Experience with ITIL and / or other IT service frameworks
• Proficient use of Agile, Waterfall, or other project management techniques and tools to administer them

Certification / Licensure :

• At least 21 years old
• Valid Drivers License
• Valid Auto Insurance

Job Duties / Responsibilities :

• Managing the daily operations of the help desk and field support teams
• Managing Help Desk and Field Operations staff including hiring, training, scheduling work assignments and conducting evaluations.
• Responsible for project coordination and facilitation for IT
• Monitoring response times, evaluating user satisfaction levels and making recommendations for improvement
• Negotiating, writing and reporting on internal and external service-level agreements for BIT
• Communicates with business units on support needs and projects
• Builds relationships to make IT services more effective.
• Develop staff skills to increase technical competency and improve service.
• Monitor IT assets for compliance, security and budget accuracy.
• Other duties may be assigned according to qualification of staff and development of programs.

Join us :

• We’re an equal opportunity employer committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and experiences.
6 hours ago